Collections Specialist

This vacancy is available in the Finance department.
Grade: 8 Salary Range: $19.00 - $26.92/hour depending on experience FLSA: Nonexempt
Purpose of Classification:
The purpose of this classification is to assist with the collections and security deposit program for the County's water utility.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports.
Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed.
Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.
Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions.
Reviews account receivable and credit control systems and processes and implement improvements to increase the efficiency and effectiveness of the function.
Minimum Qualifications:
High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License Certifications: None.
Supplemental Information:
*To be considered for this position, you must pass a pre-hire assessment.
You will be evaluated on Data Entry, MS Excel, MS Word, Math, and Proofreading. The time limit and passing score for each assessment module are listed below:

Skills
Excel, Data Entry, Documentation