Promotive Only - Shelter Officer Supervisor (1435) Citywide (169243)

Under the general direction of the Deputy Director of Animal Care and Control, oversees the customer service operations of the Animal Care and Control Department and related clerical, general office and record-keeping functions, and supervises office staff engaged in providing customer services and information regarding animals and the services of the Animal Care and Control Department to the public.
Please note that incumbents in this classification may be required to perform the full range of duties as listed in the class specification.
Minimum Qualifications
Current Permanent Civil Service City Employee in Class 1437 who has passed probation. Note: Applicants do not need to have passed probation to apply, but they must have passed probation to be hired. AND
Three years experience providing customer services and information in an animal care and control operation or a related animal welfare/protection facility, including one year training and supervising the work of staff. OR Substitution: Two years experience providing extensive face-to-face customer service in an office or facility other than an animal care and control or animal welfare/protection facility may be substituted for one year of non-supervisory experience.
Verification of Education and Experience
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Procedure/Examination Requirements
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Training and Experience Assessment (100% Weight):
Applicants will be prompted to complete a preliminary questionnaire when submitting the online job application. Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
Please answer the questionnaire carefully and thoroughly. It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified applicants will be ranked on the eligible list based on their amount of experience above the minimum qualifications for the 1054 IS Business Analyst-Principal class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work experience, education, training and other information provided should also be included in the work history and/or education sections of your SmartRecruiters application and is subject to verification.
Special Requirements:
Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.
Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Employment type
Full-time

Work arrangement
No