Cloud Support Engineer

Cloud Support Engineer
A high-growth, VC-backed SaaS company hiring its founding India cloud support team
Location: Remote (India)
About the Company
A high-growth, VC-backed SaaS company is hiring its founding India cloud support team and has partnered with Flexiple to bring on cloud support engineers. You will be one of the first cloud specialists on the ground, shaping how the company supports customers running its product across AWS, Azure, and GCP. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Cloud Support Engineer, you will troubleshoot cloud infrastructure and deployment issues for customers, working closely with engineering to keep their environments stable and performant.
Key Responsibilities
Cloud Troubleshooting & Support
Diagnose and resolve customer-reported issues across AWS, Azure, or GCP environments
Investigate deployment failures, connectivity issues, and performance bottlenecks
Reproduce issues in test environments and document root causes clearly
Reliability & Product Partnership
Partner with engineering to escalate and close out complex cloud issues
Contribute to runbooks, troubleshooting guides, and internal cloud documentation
Share recurring customer patterns with product to influence the roadmap
Ideal Candidate Profile
2 to 6 years in cloud support, DevOps support, or site reliability roles
Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP)
Comfort with Linux administration and basic scripting in Python or Bash
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Cloud certification (AWS, Azure, or GCP associate level or higher)
Exposure to containers and orchestration (Docker, Kubernetes)
Experience supporting a SaaS or B2B software product
What We Offer
A founding cloud-support seat with a high-growth, VC-backed SaaS company
Remote-friendly, pan-India hiring with long-term placement
Direct exposure to engineering leadership and product decisions
One application considered for this and future matched roles
Hiring Process
HR Screening → Technical Assessment → Hiring Manager Round → Culture Fit

Skills
Python, Linux, AWS, Azure, GCP, Docker, Kubernetes, Documentation

Experience
2-6 yrs

Work arrangement
Yes