Senior Product Consultant

Hiring for Raptor CX — via Flexiple, the recruiting partner on this role.
About Company
Raptor CX is a consulting and services firm helping enterprises modernise customer engagement through contact-centre strategy, solution architecture, implementation and continuous optimisation. Its work spans enterprise SaaS, CCaaS and AI-enabled customer-experience transformation for global clients.
Job Roles & Responsibilities
Lead discovery and solution delivery for SaaS customer-experience engagements, translating business needs into practical product and implementation actions.
Coordinate client, product and technical stakeholders across requirements, demonstrations, documentation, configuration, testing and delivery follow-through.
Communicate fluently in Italian or German in spoken and written client settings while owning commitments, risks and next steps.
Use delivery feedback and platform constraints to improve solution quality and customer outcomes.
Ideal Candidate Profile
At least two years of relevant experience delivering SaaS technology solutions.
Full spoken and written fluency in either Italian or German for professional client communication.
Based in India and comfortable working remotely with distributed stakeholders.
CCaaS delivery experience, particularly Genesys or NICE, is preferred; strong general SaaS delivery remains eligible.
Evidence of personally owning requirements, implementation actions and measurable delivery outcomes.
Hiring Process
Internal HM Review covers eligibility, language evidence, relevant delivery depth and India-based remote-work fit.
The Flexiple Interview focuses on client communication, structured problem-solving, personal ownership and concrete delivery outcomes.
Profile shortlisting by client.
What We Offer
A remote India-based opportunity working on international SaaS and customer-experience programmes.
Exposure to enterprise clients, cross-functional implementation teams and AI-enabled CX transformation.
Scope to deepen CCaaS expertise while owning visible client and delivery outcomes.
Originally posted on: 17 Sept 2026

Skills
Documentation

Experience
2+ yrs

Work arrangement
Yes