Senior Installer

ABOUT THE COMPANY
EROAD is a global fleet management technology company, providing GPS tracking, dashcams, compliance and safety tools to fleet operators, and it's growing its regional field operations team with a Senior Installer to own and upskill its third-party installer network across an assigned state or region.
WHAT YOU'LL DO
As the regional technical authority for EROAD hardware, you will divide your time between hands-on installations and providing coaching, auditing, and support to our installer network, ensuring the highest standards of quality and safety.
Act as the go-to technical expert for EROAD hardware installations across your region.
Provide phone and email support to installers and customers on technical issues.
Produce SOP documentation and training materials, and deliver re-education on new products, rework and best practice.
Coach and guide installer partners, building strong working relationships with installers and customers.
Audit installation quality across the network and drive corrective actions where standards slip.
Lead on health and safety advocacy, escalate risk and manage cost and process improvements.
Support new installer onboarding alongside the Installation Manager and Director of Field Operations and keep track of installer qualification documentation.
Travel regionally to visit installer sites as needed
WHAT YOU NEED
We're after someone with hands-on auto-electrical depth and the people skills to guide a network rather than manage it top-down.
Certified auto electrician with solid hands-on knowledge of 12V/24V systems, CAN bus, GPS, dashcams and connected vehicle technology
Around 5 years of auto-electrical or similar trade experience
Around 3 years working with subcontractors or customers in a coordination or support capacity
End-to-end, best-practice knowledge of how to install EROAD hardware or similar automotive telematics equipment
Strong coaching, training and stakeholder management skills with both installers and customers
Confidence producing SOP documentation and training or education materials
Auditing, communication and relationship-building skills across a dispersed network
Experience managing safety-critical environments and leading corrective actions
Relationship-based coordination experience with subcontractors is just as valued as formal people-management experience
WHY JOIN
This role gives you a clear path from Senior Installer into Installation Manager and ultimately Director of Field Operations, backed by a high-growth, publicly listed tech company that invests in its people.
Be part of a high-growth, innovative technology company making a real difference across New Zealand, Australia, the Philippines and the USA
Work alongside a talented and collaborative team
Continuous learning support, including EAP offerings and AI tooling
Competitive salary and benefits package

Skills
Auditing, Onboarding, Documentation