Operations Administrator

Join the Team Behind WA's Leading News Brands.
We're looking for an experienced and detail-oriented Operations Administrator to join our Circulation team on a 12-month fixed-term contract.
In this role, you'll support the day-to-day operations of our circulation function, helping ensure our various publications are distributed efficiently across our retail and distribution network. You'll manage payment processing, reporting, returns, invoicing and customer enquiries, while also providing system support, troubleshooting issues and identifying opportunities to improve processes.
Working closely with internal stakeholders, retailers and distribution partners, you'll play a key role in maintaining data accuracy, resolving operational issues and supporting the smooth delivery of our circulation operations.
If you're highly organised, enjoy solving problems and take pride in delivering accurate, high-quality work, we'd love to hear from you.
About the role:
Provide high-level support across circulation systems, including troubleshooting and issue resolution
Process weekly payment files across our distribution and retailer network
Support retailer and distribution contract administration activities
Assist with daily publishing administration processes
Support subscriber finance activities, including reconciliations, journals, EFT allocations, refunds and invoicing
Manage weekly returns processing and reporting
Resolve invoicing, returns and supply-related queries
Respond to internal and external customer enquiries via phone and email
Ensure the accuracy and integrity of circulation data and reporting
Contribute to process automation and continuous improvement initiatives
Collaborate with stakeholders across the business to support operational success
About you:
To be successful in this role, you will bring:
Previous experience in an administration, coordination or customer support role
Strong organisational skills with exceptional attention to detail
A process-driven mindset and the ability to manage competing priorities
Excellent communication and stakeholder management skills
Strong problem-solving and troubleshooting capabilities
Intermediate to advanced Microsoft Office skills
A proactive approach and willingness to identify opportunities for improvement
The ability to work independently while contributing positively to a team environment
Experience working with financial processes, reporting or operational systems will be highly regarded
About the benefits:
At Seven West Media, we recognise the value our people bring and offer a range of benefits, including:
Free onsite parking
Free access to our onsite gym
Cafe located at our Osborne Park headquarters
Salary sacrifice opportunities
Employee health and wellbeing programs
WorkPerks discounts across a range of leading brands and retailers
A supportive and inclusive workplace that values collaboration, diversity and growth
About us:
Seven West Media's national publishing portfolio connects Australians through trusted journalism across print and digital, complemented by events, brand activations and integrated marketing solutions.
Anchored by The Nightly, The West Australian and PerthNow, our portfolio reaches metropolitan, regional and local communities across Australia. From breaking news and national stories to local storytelling, sport, lifestyle and entertainment, our brands provide a relevant source of news and information throughout the day.
As part of Seven Media Group, our clients can also tap into the strength and scale of a national media business spanning television, audio and publishing.
Apply now:
If you're a motivated and detail-oriented professional looking for your next opportunity, we'd love to hear from you.
Click Apply Now to join Seven West Media as our next Senior Circulation Coordinator and play an important role supporting some of Australia's most recognised publishing brands.
We are an equal opportunity employer committed to fostering diversity and inclusion. We do not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes. #TheWestAustralian

Skills
Customer Support