Reservation Executive

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a highly organized and customer-focused Reservation Executive to join our team. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.
Plan and coordinate room reservations to optimize occupancy and revenue
Implement effective selling techniques and strategies to maximize room sales
Prepare accurate forecasts, reports, and statistics on a timely basis
Respond promptly to customer inquiries and resolve issues efficiently
Maintain and update the corporate database with guest information and booking details
Collaborate with other departments to ensure smooth operations and guest satisfaction
Train and supervise reservation associates, delegating tasks as needed
Ensure adherence to company policies regarding discounts and corporate rates
Monitor and analyze market trends to adjust reservation strategies
Assist in developing occupancy forecasts for annual budgets
Handle VIP reservations and special requests with utmost care and attention
Qualifications
Diploma in Tourism or Hospitality Management
Minimum of 2 years of experience in a similar role within the hospitality industry
Excellent verbal and written communication skills in English
Proficiency in MS Excel, Word, and PowerPoint
Strong knowledge of reservation systems and hotel management software
Ability to work efficiently in a fast-paced, dynamic environment
Exceptional customer service skills with a focus on guest satisfaction
Analytical mindset with strong attention to detail
Ability to multitask and prioritize effectively
Team player with excellent interpersonal skills
Knowledge of additional languages is a plus
Additional Information
What’s In It For You
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Skills
Excel

Experience
2+ yrs

Work arrangement
No