Telecare Field Representative

He aha te tūranga - About the role:
As Aotearoa's leading medical alarm provider, our St John Medical Alarm team are passionate about helping seniors, people with disabilities, and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind, ensuring that help is just the push of a button away.
As a Telecare Field Representative, you’ll play a vital role in supporting our customers by:
Building positive, trusting relationships with those who rely on our medical alarms.
Demonstrating and installing our monitored alarm systems, ensuring customers feel confident using them.
Conduct in-home assessments and consultations with clients to understand their telecare needs and customise solutions accordingly
Install, configure, and maintain telecare equipment and systems, ensuring proper functionality and client understanding
Providing top-notch customer care, including servicing and troubleshooting alarm equipment.
Promoting our services at community events and group demonstrations.
Responding promptly to emergency alerts and coordinate appropriate assistance.
Travel throughout the Hamilton region to visit clients at their homes and other designated location
This role covers Hamilton, Hamilton West and Hamilton North up to Horotiu. You will live central to Hamilton as your workday begins from the time you leave home. This is a permanent, position working 32 hours/week. You also, must be available for on-call work across Saturday and Sunday every 13th week, with allowances provided.
Ko wai koe - About you:
If you're passionate about connecting with people, building trusted relationships, and making a genuine difference, this could be the ideal role for you. We'll provide all the training you need on our products and services. All you need to bring is a customer-focused mindset, strong communication skills, and a commitment to delivering exceptional experiences. Combining technical knowledge with empathy and care, you'll support clients through important moments, ensuring they receive professional, high-quality service and the assistance they need every step of the way.
To succeed in this role, you’ll have:
Customer service, sales, or community-focused experience
Strong relationship-building and communication skills
Confidence using technology and systems
Excellent organisation and time management skills.
A positive, resilient, and customer-focused approach
A full New Zealand driver licence with strong driving confidence.
If you love helping people and want to make a real difference, we’d love to hear from you! Apply today.

Employment type
Full-time

Work arrangement
No