SR MANAGER, WFM & SYSTEMS IMPLEMENTATION

Sr Manager, WFM & Systems Implementation
This is a Hybrid position working from our Legacy West Support Center located in Plano Texas.
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
As our Sr. Manager, WFM and Systems Implementation, you will play a critical role in delivering on our strategic business initiatives aimed at creating a seamless and hassle-free associate and customer journey. Your responsibilities will include overseeing the implementation of our business strategies, while managing programs across departments. Working closely with the leadership team, you will ensure timely and efficient project delivery that meets our goals and objectives.
You will optimize workforce management for greater efficiencies and value, make recommendations to Sr. Leadership on talent strategies, workload and workforce needs. You will work with cross functional partners (finance) to maintain budget accuracy and credible forecasting capabilities. You will leverage the available analytics, scheduling database, client feedback, and manager/associate input to create a superior experience while reducing overall costs.
Leveraging your critical thinking and problem-solving skills, you will help deliver customer-centric technology enabled solutions for the Field Teams to execute their strategies effectively and efficiently. Collaborating with the Field Team and across the Support Center, you will help us achieve our organizational goals and aspirations.
Responsibilities
60% Grow the Business
Business Strategy and Communication
Supports the implementation of process, systems, and tool solutions by building relationships and partnerships with key business stakeholders.
Collaborate with business partners to identify and define new business reporting that tells the story and drives critical actions to drive growth.
Work closely with cross-functional teams to ensure successful delivery of the new product, including managing project schedules, risks, and dependencies.
Reviews and evaluates data from key business metrics to monitor performance against action plans to improve sales, enhance the overall customer experience, and contribute to associate retention goals.
Prepares communication including change management plans and strategic recommendations based on data analysis. Communicate program and business strategies effectively to all stakeholders, including senior leadership, cross-functional teams, and external partners.
Ensure compliance with all relevant regulations, standards, and policies related to program management and business strategy.
Develop and maintain project documentation, including project plans, status reports, and other relevant materials.
WFM
Supports, directs, and implements the overall strategy for staffing and supporting the workforce planning goals.
Evaluates, implements, and communicates strategies inclusive of change management to ensure associates are scheduled at the right time to provide world class service to our customers.
Partners with senior leadership to create, define and communicate goals, establish, and manage budgets, and implement new procedures.
Responsible for strategic AOP budget preparation, analysis, and forecasting.
Review key processes and tasks to establish associated workload hours for scheduling and workload management purposes. Organize weekly and monthly workload reporting and execution statistics. Systems and – delete
Technology and Implementation
Acts as system administrator for WFM systems including but not limited to time and attendance, scheduling, and employee self-service. Train direct report on WFM system and WFM principles.
Supports the execution of strategic business initiatives by identifying customer and operational needs, develops and communicates business plans and priorities, and partners closely with the business to ensure strategic initiatives deliver value.
Lead the development and implementation of program plans for the release of a new processes and technology platforms to users, including defining project scope, timelines, and resource requirements.
Ensures business needs are met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consults with business partners and key stakeholders to solicit, evaluate, and apply suggestions for improving efficiency and cost-effectiveness.
Leverages AI capabilities to improve workforce forecasting, automate routine analysis, generate actionable insights, and enhance decision-making across Store Operations.
25% Grow the Team
Partner with key stakeholders to support a high-performance team environment that reinforces associate development and retention.
Train direct report(s) on WFM system and WFM principles.
Build and lead a high-performing team and leverage unique talents to elevate work products and outputs. Provide guidance, mentorship and support to foster their professional growth.
Provides direct leadership to three analyst roles by setting priorities, strengthening analytical capabilities, and ensuring timely, accurate insights that support business decisio

Skills
Data Analysis, Documentation

Work arrangement
Hybrid