Contact Centre Representative | Full Time | Brisbane Support Office

About the Role
As a Contact Centre Representative, you'll play an important role as one of the first points of contact for our patients and dental practices. You'll provide professional, friendly and efficient support, helping patients navigate their dental journey while ensuring our practices receive the assistance they need.
Your day-to-day responsibilities will include:
Managing patient enquiries, appointments and records across phone, email and online channels.
Assisting with insurance enquiries, payment options and general dental service information.
Working closely with dental practices and clinical teams to ensure clear communication and a seamless patient experience.
Responding to patient concerns and complaints with empathy, professionalism and a solutions-focused approach.
Managing competing priorities while maintaining a high standard of customer service.
Ensuring patient information is handled accurately and confidentially.
About You
Previous contact centre or call centre experience is essential. We're looking for someone who is confident communicating over the phone, enjoys working with people and can remain calm, organised and professional in a busy environment.
Ideally, you'll bring:
Previous contact centre or call centre experience is essential.
Dental industry or healthcare experience – advantageous, but not essential. Full training and support will be provided.
Excellent communication and interpersonal skills, with a warm and professional approach.
Strong computer skills and confidence navigating multiple systems, databases and scheduling platforms.
The ability to multitask, prioritise workloads and manage a high volume of enquiries.
A positive attitude, strong attention to detail and a genuine passion for helping people.
A team-focused mindset and the ability to adapt in a changing, fast-paced environment.
Most importantly, you'll bring a customer-first attitude and a genuine commitment to making every interaction a positive one.

Work arrangement
No