Account Manager (Microsoft Licensing Specialist)

Why join CompuNet?
CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.
We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.
We are seeking an Account Manager - Microsoft to join our team. The Account Manager – Microsoft role is responsible for managing and processing Microsoft licensing deals, preparing quotes, and handling customer orders. This position sets up and modifies subscriptions, manages customer license properties and special pricing, and maintains strong customer relationships. This role requires strong communication, organization, and problem-solving skills, with a focus on providing high-quality customer service. This position is open to applicants located in any CompuNet market.
Core Duties and Responsibilities:
Create Microsoft licensing opportunities in the CompuNet system
Prepare Microsoft licensing quotes
Process Microsoft licensing orders
Set up and modify Microsoft-related subscriptions in various platforms
Answer questions, process support requests for internal teams or customers, including adjustment requests
Ensure accurate setup and ongoing maintenance of customer details and discount levels, beginning at the quoting stage and continuing through regular data validation and updates
Work with account teams to maintain and manage customer relationships on small-volume accounts
Assist the Subscription Billing Team to resolve invoicing discrepancies
Collaborate with Customer Success to ensure efficient subscription renewals
Join vendor/partner calls on Microsoft program updates and compliance
Communicate and support licensing changes for customers
Partner with the Business Development Specialist team to register deals for funding programs
Deliver strong customer service
Required Skills and Qualifications:
Strong written and verbal communication skills
Excellent organizational skills with keen attention to detail
Proven time-management skills and ability to meet deadlines
Ability to thrive while managing multiple priorities in fast-paced environments
Self-motivated, proactive problem-solver
Flexible with priorities and able to address urgent matters quickly
Strong interpersonal skills and ability to build rapport with internal and external customers
Open to feedback
Proficiency with Microsoft Office applications (i.e., Outlook, Teams, Excel) and internet browsers
Experience working with ERP or other automated business solutions (Microsoft Dynamics, ConnectWise, Oracle, Salesforce, etc.)
Preferred Skills and Qualifications:
Experience with Microsoft Licensing programs (CSP or volume licensing)
Software licensing management experience
Previous experience in a customer service or sales support role
Knowledge of Microsoft funding programs
Microsoft 365 Fundamentals (MS-900) Certification
Who we are
CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Skills
Excel, Business Development, Salesforce, Customer Success, ERP

Experience
5+ yrs