Repair Technician

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Zones is looking for a Service Repair Technician. In this position, you will perform diagnostics and repairs on varied computer equipment, which includes but is not limited to, Desktops, Laptops, Servers, and Printers. You will also interface with external customers and conduct both face-to-face and telephone evaluations of potential computer issues. Additionally, you will initiate follow-up, and closeout repair claims with vendors and ensure all parts are returned in a timely manner.
What you will do as the Repair Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Perform troubleshooting on a variety of computer equipment and maintain the ability to diagnose a variety of computer-related issue
Interact with customers in both face to face and electronic methods Provided diagnostics and feedback during the repair process
Perform “Test & Check” service for internal Zones product (e.g. Returned product and damaged product found in the lab)
Initiates escalation as appropriate to other resources
Projects timely and accurate communication of issues to management
What you will bring to the team:
High School Diploma or Equivalent
2+ years required experience in a Computer Repair environment
Experience should include troubleshooting hardware and software issues, replacement part ordering from vendors, and processing and return of exchange parts
Experience with on-site repairs including customer-facing interface is a plus
Preferred experience:
With Lenovo PC’s and Apple Phones
Repairing Lenovo PC’s in and out of warranty