Customer Sales Support Representative

Sandvik Mining is seeking a
Customer Sales Support Representative
Location: Surrey, BC/Saskatoon, SK
Are you a customer-focused professional with mining industry knowledge who enjoys solving problems, coordinating orders and building strong relationships? This is an opportunity to join a global mining technology leader where your work will directly support our customers and sales teams.
As a Customer Sales Support Representative, you will be a key point of contact for customers throughout the sales and order process. You will respond to inquiries, prepare quotes, coordinate orders and deliveries, resolve concerns and help ensure every customer receives timely, reliable support.
You will work with sales, logistics, operations and technical teams in a fast-paced environment where attention to detail, clear communication and follow-through matter. Your contribution will help strengthen customer loyalty, support sales targets and keep mining operations moving.
At Sandvik, you will join a collaborative global organization that values performance, development and new ideas. If you are ready to grow your career, make a visible impact and deliver the exceptional service our customers rely on, apply today—we would love to hear from you.
What you will be doing
Monitor and process incoming customer orders
Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues
Process weekly back-order reports: review, expedite as required and send to customer
Knowledge of your customer needs and communicate to other departments
Maintaining working knowledge of products and their functions for your customers
Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
Arranging for the shipment/transport of equipment/materials
Receipt of incoming goods and associated logistic support where required
Other duties as assigned
Environmental Health and Safety
We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!
What you will bring along
Post-secondary education, preferably in a Business-related field
Minimum of two (2) years relevant experience
Bilingual in both English and French considered an asset
Proven customer service and sales experience is preferred
Knowledge of the mining industry would be an asset
Strong oral/written communication and interpersonal skills
Knowledge of processes, tools and techniques for selling goods and services
Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
Familiar with parts manuals
Ability to multitask in a fast-paced environment
Ability to work flexible working hours
In return for your passion and drive we will offer you…
The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
The salary range for this position is [$64,480.00]-[$72,540.00] , with the final offer determined by the candidate's experience, qualifications, skills, internal equity, and applicable local market conditions.
Our Culture
Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!
We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.
Do you want to learn more?
To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/
How to Apply
All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Sales Support Representative, requisition # R0089102. While we thank all candidates for their interest, only those considered for an interview will be contacted.
We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.
We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

Skills
Agile