Customer Facing Field Project Manager

Job Description
Why Join Agilent?
At Agilent, you’ll work directly with customers on high-impact laboratory projects that make a meaningful difference in their operations. You’ll gain exposure to complex, multi-site and multi-vendor environments while expanding both your technical expertise and leadership capabilities.
This role offers the opportunity to grow through a combination of hands-on field experience and increasing project ownership, all within a collaborative, customer-focused team delivering critical solutions across the life sciences industry.
Overview
Are you looking for an opportunity to apply your project management expertise and technical leadership in a highly visible, customer-facing role? Join our team and play a critical part in delivering complex laboratory projects that directly support customer success.
You will lead or support large, integrated laboratory service projects from start to finish. This hands-on, field-based role requires active involvement at the customer laboratory site in Thousand Oaks, CA and across North America when necessary.
You will collaborate with internal teams, external partners, and customers to deliver solutions safely and efficiently while meeting the highest quality standards. Travel will vary and can be up to 50%.
Success in this role comes from being deeply engaged in on-site execution, coordinating real-time project activities, and adapting quickly within fast-paced, operational environments where priorities shift based on project and customer needs.
Key Responsibilities
You will contribute across the full project lifecycle, from early solution development through execution and closeout, supporting the delivery of complex, multi-vendor laboratory projects.
Key responsibilities include:
Leading on-site project execution, including vendor coordination and equipment-related activities
Monitoring progress, resolving issues in real time, and maintaining momentum across multiple project workstreams
Supporting solution design, scope development, and proposal activities
Developing and maintaining project plans (scope, schedule, budget, resources)
Coordinating with customers and stakeholders to align expectations and execution
Delivering CrossLab solutions—including laboratory relocations, consulting, and 3D lab design—while leading meetings, driving progress, maintaining documentation, and building strong relationships across customers, internal teams, and third-party vendors
Qualifications
What We’re Looking For
We are seeking a candidate based in Southern California (CA) near Thousand Oaks with a strong foundation in project management processes, tools, and best practices, complemented by hands-on experience delivering operational or facility-based projects in the field.
The ideal candidate thrives in environments where success depends on coordinating physical activities, vendor execution, and on-site decision-making. You are detail-oriented, adaptable, and capable of managing multiple priorities (multi-tasking) in dynamic, fast-paced environments.
Strong communication skills are essential, including the ability to lead meetings, provide clear updates, and maintain alignment across stakeholders.
This role is best suited for individuals who enjoy being present where the work is happening, driving progress through direct engagement with project activities at the customer site.
Required Qualifications
Bachelor’s degree in a scientific or related field, or equivalent experience
8+ years of relevant professional experience, including 5+ years in customer-facing field project management
Experience applying project management methodologies
Strong written and verbal communication skills
Experience working directly with external customers
Experience with data tools/reporting systems
Experience managing equipment manufacturers and third-party service providers
Experience in busy laboratory environments, instrument service, or equipment maintenance
Ability and willingness to travel extensively (often 50%+) and spend sustained time on-site during critical project phases
Preferred Qualifications
PMP certification
Familiarity with GMP and/or GLP environments and requirements
Pharmaceutical or life sciences industry experience
Experience managing budgets (quotes, POs, invoicing)
Lean Six Sigma training or certification
Proficiency in MS Office and other software tools such as Smartsheet, SAP, or Maximo (CMMS)
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 16, 2026 or until the job is no longer posted. In the US, this position is eligible for reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $124,976.00 - $195,275.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required: 50% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support

Skills
Project Management, Customer Success, Lean Six Sigma, SAP, Documentation