Technical Services Group Executive, Payments Card Software Engineering

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
U.S. Bank is seeking a senior technology executive to lead the engineering, modernization, resiliency, and operational performance of the Integrated Card System and related card-processing platforms that support U.S. Bank's consumer, small business, co-brand, and partner card portfolios as the Technical Services Group Executive, Payments - Card Software Engineering.
This executive will lead one of the bank's most critical technology organizations, with accountability for the strategy, engineering, modernization, resilience, and day-to-day operation of the platforms that power card issuing, transaction processing, account servicing, digital card experiences, partner integrations, rewards, controls, and related card ecosystem capabilities.
The successful candidate will be responsible for the long-term evolution of the card application suite, balancing business growth, platform modernization, resiliency, risk reduction, and operational excellence. This leader will partner closely with Payments Product, Operations, Risk, Architecture, and Enterprise Technology leaders to support the future of card issuing while maintaining the stability and reliability expected of a business-critical payment platform.
The properly qualified candidate is a technology operator with deep Payments Cards experience, not solely a program executive. The position requires a proven technology executive who can operate at enterprise scale, lead engineering organizations, simplify complex environments, influence strategic investment decisions, and deliver measurable business outcomes through technology.
Key Responsibilities
Strategic leadership
Define and execute the technology vision and multi-year modernization strategy for the Integrated Card System and supporting card-processing ecosystem.
Develop technology roadmaps aligned with Payments business strategy, growth objectives, customer expectations, and enterprise technology priorities.
Lead investment prioritization and execution across card-processing platforms, servicing capabilities, digital card experiences, APIs, integrations, and supporting systems.
Serve as the senior technology advisor to Payments executive leadership on card platform capabilities, opportunities, risks, and modernization priorities.
Engineering leadership
Lead large-scale engineering organizations responsible for card-processing applications, transaction systems, servicing capabilities, integrations, APIs, quality engineering, AI-enabled engineering, and supporting technologies.
Own the full technology lifecycle for the card system, including software development, change execution, production stability, resiliency, recoverability, security, and operational performance.
Establish engineering excellence through modern software development practices, AI-enabled development and automation, quality engineering, observability, and continuous delivery.
Drive organizational accountability for AI-enabled productivity, quality, reliability, security, operational performance, risk management, and talent development.
Build and develop high-performing engineering leadership teams, succession pipelines, and technical talent, including the skills and capabilities needed to effectively leverage AI across engineering and operations.
Platform modernization
Lead transformation of the card system and supporting ecosystem through modernization of application architecture, APIs, integration patterns, processing capabilities, and AI-enabled solutions.
Accelerate adoption of modern engineering patterns, cloud technologies, event-driven architectures, platform engineering, and automation.
Leverage AI and automation to simplify technology complexity, accelerate modernization, and improve scalability, maintainability, resilience, and speed to market.
Partner with Enterprise Architecture to define and execute target-state card-system architectures, including AI-ready architecture and integration patterns, while coordinating dependencies with Payments Architecture and Data Platforms.
Resiliency and operational excellence
Provide executive accountability for the availability, stability, resiliency, recoverability, and production readiness of the card system and related platforms.
Lead response to significant card technology events and apply AI-enabled monitoring, analysis, and automation to accelerate issue identification, root-cause analysis, remediation, risk reduction, and continuous improvement.
Establish measurable engineering, quality, stability, resilience, and technology-health standards, using AI-driven insights and automation to improve visibility and proactively identify emerging risks.
Identify and remediate material technology risks, recurring stability issues, architectural deficiencies, technical debt, and other barriers to platform health.
Partner across infrastructure, enterprise reliability, architecture, security, risk, and shared services to manage dependencies and deliver stable end-to-end outcomes, including the responsible adoption of AI-enabled operational capabilities.
Card processing and product enablement
Partner closely with Payments Product and Business leaders to deliver card capabilities supporting consumer, small business, commercial, co-brand, affinity, prepaid, and strategic partner portfolios.
Enable future-state card capabilities, including real-time processing, digital issuance, card controls, data sharing, modern APIs, rewards modernization, and partner integrations.
Align engineering investment, delivery capacity, and modernization priorities to customer and business outcomes.
Support business growth through technology innovation while maintaining platform health, operational excellence, and appropriate risk discipline.
Basic Qualifications
· Significant senior leadership experience leading large, complex technology and software engineering organizations of at least 400 resources on and offshore.
· Deep leadership experience in Payments Cards technology, including accountability for business-critical card applications, platforms, or transaction-processing capabilities.
· History of establishing and executing technology strategies for complex, high-volume, universally available applications and platforms.
· Experience leading software engineering, application or platform modernization, and large-scale technology transformation.
· Solid knowledge of modern software engineering practices, application architecture, APIs, quality engineering, cloud technologies, automation, observability, and production technology environments.
· Direct ownership of production stability, resiliency, recoverability, operational risk, significant technology-event response, and remediation in complex technology environments.
· Experience leading senior technology leaders and multidisciplinary engineering organizations.
· Skilled in translating business and product strategy into technology roadmaps, investment priorities, and executable plans.
· Sound judgment in making informed tradeoffs among business delivery, modernization, stability, resiliency, risk reduction, and platform health.
· Experience influencing across organizational boundaries and delivering outcomes where accountability and dependencies span multiple teams.
· Effective in communicating complex technology issues, risks, recommendations, and investment decisions to executive audiences.
· Card issuing and processing expertise – Significant experience leading large, mission-critical card issuing/processing environments, with solid knowledge of payments networks, authorization processing, and the surrounding card platforms.
· Proven legacy platform and incremental modernization leadership – Experience leading incremental modernization at scale of a complex, legacy batch platform built on COBOL/mainframe architectures, applying AI capabilities throughout the migration from batch to real-time processing, APIs/services, modern data patterns, and modular architectures.
· AI-forward engineering leader – Solid understanding of AI and how it applies to engineering and legacy modernization, ideally including experience with IBM Bob or similar AI-enabled modernization/development capabilities.
· Proven leader of both large engineering organizations and delivery of complex programs on aggressive timelines while maintaining an uncompromising focus on availability, resiliency, recoverability and operational excellence.
· Business-facing leader – Forward-thinking and customer-focused, proven to establish relationships with senior business leaders, influence product and technology strategy, and translate technology modernization into business and customer outcomes.
· Equally credible discussing Card business and custome

Skills
Excel, Risk Management