National Accounts Operations Manager

Evolus (NASDAQ: EOLS) is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven National Accounts Operations Manager to join our National Accounts Team. This role demands technical depth, principled thinking, a high bar for quality, structured communication, bold innovation, and a mentality of starting with the customer and working backwards. You should be comfortable in uncharted territory as we envision unique and differentiated solutions for our customers in an otherwise legacy market. If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other.
This role will direct all National Account operational activities to ensure that business objectives are met effectively, contributing to the long-term success of National Account business. This entails leading cross-functional teams to optimize operational processes, improve efficiencies, and standardize best practices across accounts.
Let’s talk about some of the key responsibilities of the role:
Manage Contract Renewals: Oversee the renewal process to ensure seamless continuity of agreements
Onboard New Contracts: Facilitate the onboarding of new contracts, ensuring a smooth transition into operational workflows
Operational Readiness & Account Setup: Set up accounts, define point of contacts between Evolus and the National Account, establish Evolus credit, and support order shipments to ensure operational success
Sales Enablement: Collaborate with Marketing to develop effective selling tools for sales reps
Customer Experience: Provide guidance on escalations to dedicated National Account CE representatives
Standard Operating Procedures Development: Create and implement corporate and practice-level SOPs to ensure comprehensive knowledge of Evolus products, including rewards and club operations
Primary Point of Contact (POC): Serve as the main liaison for sales reps and corporate accounts, addressing operational inquiries and issues
Sales Support for Contracted Accounts: Provide ongoing support to RSM’s/Reps managing contracted accounts, including maintaining an updated playbook
Promotion Execution: Work closely with NA Managers to implement and execute promotions effectively
Resource Management: Develop and maintain a centralized repository for the National Account and Sales teams
Process Improvement: Identify, propose, and execute projects to enhance efficiency by streamlining manual processes
Meeting Participation: Attend and participate in marketing and sales meetings as requested
Additional Responsibilities: May perform other related duties as required and/or assigned
Skills and Qualifications Required for this Dynamic Team Member:
BA/BS degree in life science or business discipline
5+ years of proven success in key account operational experience in the pharmaceutical industry preferred
Experience in aesthetics, highly preferred
Strong analytics capability including confidence and experience with data, analytics, and contracting
Highly self-motivated, self-directed and detail-oriented
Team orientation with ability to collaborate effectively with sales and marketing
Effectively communicates and presents complex technical and financial information
Results driven with proven ability to independently plan and prioritize strategies and tactics to improve operational efficiency
Critical thinking and problem-solving
Excellent decision making and leadership capabilities
Adaptability; reacts to change quickly and calmly
A Few Other Items Worth Mentioning:
Office Location - Newport Beach (hybrid onsite Tuesday, Wednesday and Thursday)
Position reports directly to Director, Customer Experience & National Account Operations
Some travel may be required
Compensation & Total Rewards
The expected pay range for this position is $95,000 to $120,000. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, certifications, and more.
We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn’t have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holi

Skills
Process Improvement, Onboarding