Centralized Dispatcher

The Centralized Dispatcher is responsible for the daily planning, dispatch, and execution of dedicated driver capacity supporting the Dedicated Cartage Program. The primary focus of this position is to build and manage an efficient daily driver plan based on booked loads while maximizing dedicated capacity and meeting customer service commitments.
This position serves as the central communication point between drivers, carrier partners, customer shipping teams, and internal operations.
Review booked loads and build the daily operating plan for dedicated drivers, considering pickup and delivery requirements, customer cut times, geography, driver availability, equipment, and positioning.
Protect scheduled milk-run and fixed-time commitments while maximizing productive use of dedicated capacity.
Prioritize dedicated drivers before utilizing supplemental or overflow capacity.
Dispatch drivers and maintain accurate schedules and load assignments within applicable transportation management systems.
Communicate start times, load assignments, route changes, and special requirements to drivers.
Monitor daily execution, including driver arrival, pickup, delivery, delays, detention, and other operational exceptions.
Proactively adjust driver schedules when loads, customer requirements, or operating conditions change.
Coordinate with customer shipping teams and carrier partners to maintain service commitments and resolve issues.
Ensure drivers follow established program and carrier SOPs, including required DVIRs, driver logs, fueling, and documentation.
Complete daily operational closeout and identify outstanding loads, exceptions, or capacity issues requiring follow-up.
Identify opportunities to improve driver utilization, reduce empty miles, and improve overall program efficiency.
Previous dispatch, routing, or transportation planning experience.
LTL, dedicated transportation, cartage, or warehouse operations experience preferred.
Experience coordinating multiple drivers and time-sensitive shipments.
Familiarity with dispatch and transportation management systems such as TMW.
Proficiency with Microsoft Excel, Outlook, Teams, and related business applications.
Strong communication, organization, problem-solving, and decision-making skills.
Ability to manage changing priorities and resolve operational issues in a fast-paced transportation environment.

Skills
Excel, Warehouse Operations, Documentation

Employment type
Full-time

Work arrangement
No