Customer Service Representative

About City Colors
City Colors is a family-owned commercial printer based in Doral, Florida. Since 1998, we've produced high-quality print for businesses and individual customers across the United States, including business cards, flyers, signs, banners, apparel, DTF transfers, and promotional products, with turnaround times as fast as same-day.
About the Role
We are looking for a Customer Service Representative to be the voice of City Colors for our US clients. This is a high-volume phone role: you will handle about 100–150 calls per day, helping customers with orders, quotes, file questions, and delivery updates. You will work closely with our Florida production team to make sure every order is delivered accurately and on time.
Key Responsibilities
Answer inbound calls and emails from US-based clients and make follow-up calls
Take, enter, and track orders from placement through delivery
Communicate job specifications and client requests to the production team
Maintain daily logs and support basic billing follow-up
Help document common customer scenarios, including FAQs, call scripts, and simple procedures
Requirements
Customer service experience, ideally in a call center or high-volume phone environment
Fluent spoken and written English, with the ability to communicate confidently with US clients throughout the day
Ability to stay calm, organized, and detail-oriented in a fast-paced environment
Working knowledge of Google Workspace or Microsoft Office
Availability to work a fixed schedule, Monday to Friday, 9:00 AM – 5:00 PM Eastern Time
Nice to Have
Experience in a print shop, sign shop, graphic design, or related industry
Basic knowledge of print files (resolution, CMYK, bleeds) or Adobe Illustrator/Photoshop
Experience writing SOPs or improving processes
What We Offer
Monthly compensation of USD 1,100 – 1,200, based on experience, paid in USD
Salary review after 6 months
Paid time off after 6 months
Paid vacation after your first year
1-hour lunch break
US federal holidays off
Fixed Monday–Friday schedule: no nights, weekends, or rotating shifts
Direct, long-term role with a US company, not through an outsourcing agency
Work Setup
This is a full-time, remote, independent contractor position open to candidates based in Latin America. You will need:
A stable high-speed internet connection
A noise-canceling headset with microphone
A quiet, dedicated workspace
A computer capable of handling multiple tabs and opening design files without lag
How to Apply
Apply through LinkedIn or send your resume to aaortizmaria@gmail.com with the subject line: [Your Full Name] – Customer Service Representative.

Skills
Adobe Illustrator, Graphic Design

Work arrangement
Yes