Customer Service Specialist

Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for accounts as assigned.
Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers.
Serves as communication link between customers and sales team to assure customer’s needs are met.
Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.
Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.
CR02

Skills
Product Management, SAP