Operations Supervisor

About the Role
Team Global Express is looking for an experienced full time PM Operations Supervisor to join our Parcels team based in Eastern Creek, NSW.
In this hands-on leadership role, you will oversee daily parcel operations, ensuring freight is processed, sorted and dispatched safely, efficiently and on time.
You will lead and support a team of operational employees, drive productivity and service performance, and ensure our operations run smoothly in a fast-paced environment.
This role requires flexibility with start times, predominantly late morning starts, with occasional early morning shift coverage as required.
We are looking for a proactive leader who thrives in a busy transport and logistics environment and knows how to get the best out of their team.
What You'll Do
Supervise daily parcel sorting, processing and dispatch operations
Lead, coach and support operational teams to achieve performance targets
Coordinate workloads, staff allocation and daily operational priorities
Monitor productivity, service levels and operational KPIs
Ensure freight is handled, scanned and dispatched accurately and on time
Identify and resolve operational issues to minimise delays
Maintain a strong focus on safety, compliance and safe work practices
Work closely with drivers, fleet teams and other operational departments
Identify opportunities to improve processes, efficiency and service delivery
Manage team performance, attendance and day-to-day operational requirements
About You
To be successful in this role, you will have:
Previous supervisory or team leadership experience in transport, logistics, warehousing or parcel operations
Experience working in a fast-paced, high-volume operational environment
Strong people management skills with the ability to motivate and develop a team
Good understanding of freight handling, sorting and dispatch processes
Experience monitoring operational KPIs and driving productivity improvements
Strong problem-solving, planning and organisational skills
Confidence managing competing priorities and tight deadlines
Good communication skills and a hands-on leadership approach
A strong commitment to workplace safety and compliance
Good computer skills and experience using warehouse or transport management systems
Highly Regarded
Previous experience in express freight, parcel distribution or courier operations desirable
Experience supervising large operational teams
Knowledge of Chain of Responsibility (CoR) requirements
What We Offer
Full-time employment with an established transport and logistics company
Opportunity to lead a team in a busy parcel operation
Supportive and collaborative team environment
Career development and progression opportunities
Opportunity to make a real impact on operational performance
Ready to Join Us?
If you are an experienced Operations Supervisor with a passion for leading teams and delivering results in a fast-paced environment, we would love to hear from you.
Apply now and join our Eastern Creek Parcels team!
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.