Escrow Servicing Operations Specialist-PMI (Remote)

This is a Fully Remote Job
About Our Client:
The organization operates in the mortgage servicing industry, focusing on delivering technology, products, and services that enhance mortgage and real estate processes. It addresses challenges in security, compliance, customer satisfaction, and profitability through innovative and personalized solutions that cover the mortgage continuum. The organization is recognized for its inclusive culture and has consistently earned accolades for workplace diversity and employee satisfaction.
About the Opportunity:
The ESCROW SERVICING OPERATIONS SPECIALIST-PMI plays a critical role in managing escrow functions throughout the loan lifecycle, including processing escrow updates and private mortgage insurance activities. This position ensures accuracy, regulatory compliance, and quality in escrow servicing while maintaining a customer-focused approach. It supports ongoing mortgage servicing operations by managing accounts, responding to inquiries, and monitoring reporting workflows.
Responsibilities:
Process escrow servicing tasks from loan acquisition to servicing transfers.
Monitor service delivery and quality for mortgage insurance.
Accurately process escrow-related documents and disbursements.
Investigate exceptions and handle off-cycle requests.
Perform general account maintenance.
Respond to internal customer requests and resolve related issues.
Ensure compliance with regulatory and legal requirements, including investor guidelines and the Homeowner’s Protection Act.
Manage departmental reports and workflows to ensure timely completion.
Perform basic escrow-related mathematical calculations.
Maintain accurate records of escrow disbursements.
Requirements:
High school diploma or equivalent.
Minimum of 1 year experience in a mortgage environment, preferably in mortgage loan servicing.
Strong customer service skills.
Detail-oriented with good organizational abilities.
Effective written, verbal, and presentation communication skills.
Problem-solving capabilities.
Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
Pay Range and Compensation Package:
Pay range: $18.46 to $24.62 per hour.
Benefits & Perks:
Medical insurance.
Dental insurance.
Vision insurance.
401(k) retirement plan.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Skills
Excel, Regulatory Compliance

Experience
1+ yrs

Work arrangement
Yes