Food & Beverage Supervisor (C&E)

Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.
As Food & Beverage Supervisor, you will help coordinate the day-to-day operations of our unique dining experiences, In-Room Dining (IRD), restaurant, bar and conferencing.
At the heart of this role, you will bring the 7 Paintings immersive dining experience to life! Captivate guests through engaging storytelling, scripted introductions and interactive course presentations, while coordinating the timed dining experience, audio visual elements and projection sequences to create a truly unique and unforgettable evening.
Your day to day
Supervise the smooth delivery of unique dining experiences, conferences and events, ensuring BEO requirements, room set-ups, audio-visual readiness and service standards are consistently met
Support with service delivery across In-Room Dining (IRD), restaurant, bar and conferencing
Supervise and support colleagues, allocating tasks to ensure effective service operations, and assist with onboarding and training
Lead by example in delivering exceptional guest experiences and maintaining IHG brand standards
Handle guest enquiries, special requests and complaints, ensuring guest satisfaction.
Coordinate food and beverage service, including order taking, preparation, presentation and payments
Ensure compliance with food safety, hygiene, responsible service of alcohol and relevant legislation
Maintain operational records, departmental procedures and reporting, supporting promotions, events and continuous improvement
What we need from you
Previous experience in Food & Beverage, Events, Conferencing or Banquet operations
Conferencing and Events or banquet operations experience is highly regarded
A valid Responsible Service of Alcohol (RSA) certificate
Flexible availability and shift work, including weekends, public holidays and evenings
A proactive approach to following policies and procedures, maintaining consistent service standards and delivering exceptional guest experiences
Strong attention to detail, with sound literacy and numeracy skills
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to and respond to situation to ensure guests receive prompt actions
A passion for delivering results while continuously developing both people and self
You’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, to 23 kg – we have the equipment to support you
Confidence using computers and hotel systems, including PMS and POS
Genuine passion for displaying a commitment to our guests to consistently maintain a high level of quality at all times
What you can expect from us
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
Paid birthday leave
Hotel perks like accommodation and food & beverage discounts
Enhanced parental leave
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG
Access to our discount retail platform that makes your pay for even further
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Skills
Onboarding