IT Support Engineer / IT Help Desk Technician / IT Administrator

Role Description This part-time remote role combines responsibilities of IT Support Engineer, IT Help Desk Technician, and IT Administrator. The individual in this position will respond to support tickets, troubleshoot hardware, software, and network issues, and provide clear technical guidance to internal users. Day-to-day tasks include diagnosing and resolving technical problems, maintaining user accounts and permissions, monitoring system performance, and assisting with routine updates and patches. The role also involves documenting solutions, following security and data protection practices, and collaborating with other team members to improve IT processes and user experience.
Qualifications
Technical Support and Help Desk Support skills to handle user inquiries, incidents, and service requests efficiently.
Information Technology and System Administration skills to manage systems, user accounts, and basic network configurations.
Troubleshooting skills to identify, analyze, and resolve hardware, software, and connectivity issues.
Ability to communicate technical information clearly to non-technical users and provide patient, solution-focused assistance.
Experience with common operating systems (Windows, macOS) and productivity tools (e.g., Microsoft 365, Google Workspace) is preferred.
Understanding of basic cybersecurity practices and data privacy principles.
Strong organizational skills, reliability in a remote work setting, and the ability to prioritize multiple support requests.
Relevant certification (e.g., CompTIA A+, Network+, or similar) or equivalent practical experience in IT support.

Work arrangement
Yes