Relationship officer mortgage

Company Description Axis Bank is the third-largest private sector bank in India, offering a full range of financial services to corporate, MSME, agricultural, and retail customers. The Bank has an extensive domestic network of thousands of branches and ATMs across the country, supported by Axis Virtual Centres and a large team of Virtual Relationship Managers. Its international presence spans key financial hubs, focusing on corporate lending, trade finance, investment banking, and wealth management services. Established as one of the first new-generation private sector banks in 1994, Axis Bank has a strong legacy backed by major financial institutions. With a large and growing balance sheet, the Bank continues to demonstrate consistent growth in assets, advances, and deposits, providing a stable platform for career development.
Role Description The Relationship Officer – Mortgage is a full-time, on-site role based in Chandigarh. In this role, the individual is responsible for acquiring and managing mortgage customers, including identifying prospects, explaining mortgage products, and guiding customers through the end-to-end loan application and approval process. Day-to-day tasks include assessing customer needs, collecting and verifying documentation, coordinating with credit and operations teams, and ensuring timely disbursal of mortgage loans. The role involves maintaining strong customer relationships, providing after-sales service, handling queries, and ensuring a high level of customer satisfaction. The Relationship Officer also works to achieve assigned sales targets, adheres to regulatory and internal compliance requirements, and collaborates with branch staff and other stakeholders to drive mortgage business growth.
Qualifications
Candidates should possess strong Business Relationship Management and Customer Service skills to build trust, retain clients, and deliver high-quality support throughout the mortgage lifecycle.
Candidates should possess solid Finance and Sales skills to understand mortgage products, evaluate basic financial information, and meet or exceed assigned business targets.
Candidates should possess excellent Communication skills to explain complex mortgage terms clearly, negotiate effectively, and interact professionally with customers and internal teams.
Relevant experience in retail lending, housing finance, or banking operations is beneficial.
A bachelor’s degree in finance, commerce, business administration, or a related field is preferred.
Ability to work in a target-driven environment, with strong attention to detail, problem-solving abilities, and adherence to regulatory and internal compliance standards.
<lifamiliarity with local real estate markets in and around chandigarh proficiency basic computer applications crm tools will be an advantage.< li>

Skills
CRM, Wealth Management, Investment Banking, Documentation

Work arrangement
No