Technical Trainer

Insight Global is looking for a Technical Trainer to support a large Canadian retailer through the rollout of Oracle HCM Cloud and UKG Pro Workforce Management. This role will primarily focus on delivering established technical training to team leaders and business users, with a strong emphasis on time and attendance processes. The ideal candidate has hands-on experience with timekeeping, scheduling, approvals, overtime/exceptions, and payroll impacts, combined with strong instructor-led training skills. UKG/Kronos experience is preferred but not mandatory. Experience with another HRIS, HCM, payroll, or workforce management platform is transferable. This is a 10 month contract opportunity with high likelihood of extension. The role requires travel to remote areas of Western Canada 2-4 days per month. Incurred travel and facilitation expenses are fully reimbursable.
Responsibilities
• Deliver engaging in-person and virtual technical training to team leaders and business users.
• Facilitate established training for time and attendance, scheduling, time approvals, overtime/exceptions, and related payroll processes.
• Translate HR technology and processes into clear, practical instruction for non-technical users.
• Provide post-training hypercare and customer support through go-live and payroll cycles.
• Troubleshoot user/process issues and help bridge communication between business users and technical teams.
• Support light Business Analyst activities such as understanding user requirements, identifying process gaps, and escalating system issues.
• Adapt training and support to different business requirements across multiple operating entities.
• Travel throughout Western Canada to support in-person training.
REQUIRED SKILLS AND EXPERIENCE
• 2+ years of technical, systems, HR, or instructor-led training experience.
• Strong understanding of time and attendance and/or payroll processes.
• Experience training users on an HRIS, HCM, workforce management, payroll, ERP, or similar enterprise platform.
• Strong stand-up facilitation, presentation, and customer-facing communication skills.
• Experience supporting a system implementation, rollout, go-live, or technology change initiative.
• Ability to troubleshoot issues and communicate effectively between business and technical stakeholders.
• Ability to quickly learn new systems and processes. Willingness to travel throughout Western Canada.
NICE TO HAVE SKILLS AND EXPERIENCE
• UKG/Kronos or UKG Pro Workforce Management experience.
• Oracle HCM Cloud experience.
• HR Business Analyst or functional systems experience.
• Experience supporting retail, frontline, or geographically dispersed users.
Pay: 45-55/hr
Vacancy: New Vacancy (New Role)
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Skills
Artificial Intelligence, Customer Support, Payroll, ERP

Experience
2+ yrs

Work arrangement
Yes