Special Project Lead

All open roles Client Delivery
Special Project Lead
Own the client relationship from kickoff to monthly report.
Own the shared vision from onboarding through monthly reporting and keep clients, specialists, and delivery aligned.
Remote — US Full-time Lead
How to apply
About Rouse
Human-led Reddit growth.
Rouse is a human-led Reddit growth company. We help businesses understand the conversations their buyers are already having and take part in them usefully, with research first and every contribution reviewed before it is published.
Every client has a Special Project Lead accountable for execution, delivery and quality control. Organic Growth pairs that lead with matched Reddit specialists; Enterprise adds authorised company accounts, brand-community operations and agreed coverage. Rouse is independent of Reddit.
About The Role
What this role does at Rouse.
The Special Project Lead is the one person accountable to a client for execution, delivery and quality control. Every Rouse engagement, from a 30-Day Pilot to Enterprise, has one. You run onboarding, agree priorities and approval contacts, and turn the signed scope into a delivery plan the client can follow in their portal.
Day to day you coordinate Reddit specialists and researchers, review contributions before they are published, keep the shared Slack channel useful, and produce the monthly delivery report that shows every recorded interaction and the response it received. You are the escalation point when a community, a client or a specialist needs a decision.
Make every engagement feel clear, accountable, and well run.
What you’ll do
What you would own.
Lead onboarding: confirm priorities, approval contacts and the operating rhythm for each new client
Translate the signed scope into a delivery plan with clear coverage, targets and review points
Coordinate specialists and researchers across a portfolio of active clients
Review every contribution for usefulness, disclosure and community fit before it is published
Run the shared Slack channel: answer questions, gather approvals and flag risks early
Own the monthly delivery report and the end-of-pilot review, including the recommendation to continue, adjust or stop
What we’re looking for
Experience that fits.
Four or more years leading client programs in an agency, consultancy or services business
A record of running several engagements at once without letting quality slip
Strong written communication: you can explain a decision to a client in three sentences
Comfortable on Reddit: you understand how communities, moderation and disclosure work
Skilled at giving specialists clear, respectful feedback and holding a standard
Organised with delivery records, approvals and reporting; the record stays accurate
Nice to have
Helpful, not required.
Experience in community, social or content operations
Familiarity with search, answer engines or AI discoverability
Prior work with a delivery portal, ticketing or reporting toolchain
Your first 90 days
How success starts.
01Shadow two live engagements and take over one client onboarding end to end
02Deliver your first monthly report with every interaction recorded and reviewed
03Propose one improvement to the delivery rhythm and ship it with Operations
The team
Client Delivery
Owns the relationship with every customer. Leads run onboarding, coordinate specialists, control quality and report progress.
Works closely withResearchCommunityOperations
After you apply
A short, human process.
Email your requested information and résumé to info@rouse.io. Rouse reviews application emails personally and will reply after considering your experience. An application is not an offer, and emailing does not add you to marketing communications.
Role details
Team Client Delivery
Location Remote — US
Work type Full-time
Level Lead
Works with Research, Community, Operations
Apply by email All open roles
Apply by email
Exceptional people make exceptional customer experiences.
We’re looking for thoughtful people who care about customers, take pride in their work, and get the details right. Send us your application and we’ll get back to you after we review it.
The Rouse website does not upload or store your application. You choose what to send through your own email provider.
What to send
Apply for Special Project Lead.
Email the following information and attach your résumé or CV:
Your full name and location or time zone
Relevant LinkedIn, portfolio, GitHub, Reddit profile, or published-work links
Describe a client program you led from kickoff to a recurring report. What did you change after the first month?
Share an example of feedback you gave a specialist that improved the work without damaging the relationship.
Your résumé or CV as an attachment
Email your application
Send to info@rouse.io. If the button does not open your mail app, copy the address and include the role title in the subject.
Rouse uses application emails only to consider candidates for Rouse roles and does not add applicants to marketing lists. See the privacy details.

Skills
Git, Onboarding, Quality Control

Experience
8+ yrs

Work arrangement
Yes