Mortgage Loan Officer

Company Description Rocket Mortgage, LLC, NMLS #3030, is a leading digital mortgage provider focused on helping clients “Own the Dream” of homeownership. The company delivers streamlined online mortgage solutions that simplify the lending process from application to closing. Rocket Mortgage emphasizes transparency, speed, and personalized support to make financing a home accessible and understandable for a wide range of clients. As part of a well-recognized brand in the mortgage industry, Rocket offers professionals opportunities to grow within a technology-forward, client-centered environment.
Role Description The Mortgage Loan Officer is a full-time remote role responsible for guiding clients through the mortgage lending process from initial inquiry to closing. Day-to-day tasks include consulting with clients to understand their financial goals, explaining loan products and eligibility requirements, and assisting with the completion of applications and supporting documentation. The role involves coordinating with underwriting and other internal teams to ensure timely and accurate loan decisions, while adhering to regulatory and company guidelines. The Mortgage Loan Officer will manage a pipeline of clients, provide proactive updates, address questions, and deliver high-quality customer service through phone, video, and digital communication channels. This position also includes maintaining up-to-date knowledge of mortgage products, interest rates, and market trends to offer informed guidance.
Qualifications
Skills and experience related to Loan Officers, including managing client pipelines and guiding borrowers through the full loan process.
Knowledge of the Mortgage Industry, including current products, regulations, and market trends.
Experience in Mortgage Lending, such as loan origination, documentation review, and compliance with lending standards.
Familiarity with Underwriting principles and the ability to collaborate effectively with underwriting teams.
Strong Customer Service skills, including clear communication, active listening, and responsiveness to client needs.
Comfort using digital tools, CRM systems, and remote communication platforms in a virtual work environment.
Attention to detail, strong organizational skills, and the ability to manage multiple files and deadlines simultaneously.
Prior experience in mortgage or financial services is preferred; relevant licensing and registration as required by state and federal regulations (e.g., NMLS) is a plus.
Ability to work independently, meet performance goals, and uphold ethical standards in all client interactions.

Skills
CRM, Documentation

Work arrangement
Yes