Online Chat Support Representative

Role Description The Online Chat Support Representative provides real-time assistance to customers and learners via online chat, ensuring quick, accurate, and clear responses to inquiries about SIMWA Energy’s services, training programs, and digital platforms. This part-time remote role includes troubleshooting basic technical issues, guiding users through online resources, and escalating more complex matters to the appropriate internal teams. The representative documents interactions in support systems, follows established workflows, and contributes feedback to improve FAQs, help content, and user experience. The role requires consistent availability during scheduled shifts, professional written communication, and adherence to SIMWA Energy’s customer service standards.
Qualifications
Candidates should possess strong Customer Support and Customer Satisfaction skills for managing inquiries and ensuring a positive user experience.
Candidates should possess solid Technical Support and Analytical Skills for troubleshooting issues and interpreting user needs.
Candidates should possess excellent Communication skills for clear, professional, and responsive online chat interactions.
Ability to work remotely in a structured, self-directed manner with reliable internet access and a quiet workspace.
Comfort using digital tools such as chat platforms, CRM systems, learning management systems, and basic office software.
Prior experience in online or customer support roles, preferably in technology, education, or energy-related fields, is an advantage.
Interest in digital skills, geoscience, energy, or technology sectors is beneficial.
Relevant education or training in customer service, IT support, communication, or related disciplines is preferred but not mandatory.

Skills
CRM, Customer Support

Work arrangement
Yes