Client Relationship Manager

Role Description The Client Relationship Manager is a part-time, remote role responsible for building and maintaining strong relationships with Ulendo’s clients across diverse industries. This role involves acting as a primary point of contact, understanding client needs, and coordinating HR consulting services to ensure high-quality delivery and client satisfaction. Daily responsibilities include scheduling and leading client meetings, gathering feedback, preparing proposals and service updates, and collaborating with internal teams to tailor solutions to each client’s organizational culture and goals. The Client Relationship Manager will monitor engagement progress, identify opportunities for additional support or services, and proactively address concerns to enhance long-term partnerships. The role also requires maintaining accurate client records, reporting on relationship health and service outcomes, and contributing insights to improve Ulendo’s offerings and client experience.
Qualifications
Demonstrated ability in client relationship management, account management, and stakeholder engagement.
Strong communication, presentation, and interpersonal skills, with the ability to work effectively in remote and cross-functional settings.
Experience in human resources consulting, HR operations, or related fields such as talent management, training, or organizational development.
Proven skills in problem-solving, critical thinking, and managing multiple client priorities in a fast-changing environment.
Comfort with digital collaboration tools, CRM or client tracking systems, and basic productivity software.
High level of professionalism, integrity, and cultural sensitivity when working with diverse organizations and teams.
Bachelor’s degree in Human Resources, Business, Psychology, or a related discipline, or equivalent professional experience.
Prior experience in a consulting environment or professional services firm is advantageous.

Skills
CRM, Account Management, HR Operations

Experience
5+ yrs

Work arrangement
Yes