Recovery Manager

To drives co-operation across functions and focuses on damages, sales error and quality problems thereby preventing costs to occur in the first place. Utilises the right methods for optimising the revenue from products that would otherwise not be possible to sell.
Your assignment
Drive co-operation across functions and focus on damages, sales error and quality problems thereby preventing costs to occur in the first place.
Utilise the right methods for optimising the revenue from products that would otherwise not be possible to sell.
Contribute to the IKEA sustainability goals by giving products a second chance, or through sustainable divestment of products where this is not possible.
Eager to listen to complaints from customers and use the knowledge of both the product and how the IKEA organisation works, to offer informed solutions that ensure customers leave the store with a positive impression.
Actively to create quality awareness in the store – communicate corrective actions, Q-news and other relevant information concerning product quality issues and cost of poor product quality.
Provide feedback to all quality reports raised by co-workers and communicate the corrective actions achieved through raising Q-alarm.
Good understanding of merchandising techniques and how to create a commercially attractive Circular Shop.
Extensive knowledge of functions in the store level and how they contribute to the Recovery process.
Good insights into business navigation with a deep understanding for how Recovery in the best way contributes to the bottom line.
An understanding of the processes related to quality, sustainability, change management and process improvements within IKEA.
Having the knowledge in store operation, product/range and supply chain and understanding of how product quality and safety issues affects the IKEA Brand.
Experience of working in a fast-paced environment and strong drive to prevent unhappy product flow and able to optimize revenue on the unhappy flow.
Excellent networking, interpersonal and communication skills and willing to work on weekend, shift hours and Public holidays.

Employment type
Full-time

Work arrangement
No