Senior Facility Executive

Role Overview:
Lead the delivery of comprehensive soft services operations at the Client's Powai facility, including F&B, housekeeping, events, pantry services, and workplace amenities, maintaining premium standards of service, hygiene, compliance, and guest satisfaction while driving operational excellence and vendor management.
Key Responsibilities:
Oversee day-to-day soft services operations including pantry/cafeteria, meeting/event setups, housekeeping, and workplace amenities as per scope and standards
Monitor food quality, presentation, service timing, portion control, and adherence to FSSAI and safety guidelines
Coordinate with vendors, catering partners, and internal teams to ensure smooth delivery, SLA compliance, and issue resolution
Maintain inventory, oversee supply stocks, validate vendor bills, and support cost control initiatives
Collect and document employee and guest feedback, resolve complaints promptly, and implement continuous improvements
Prepare and update service, hygiene, and audit checklists; ensure audit and statutory documentation is current and compliant
Conduct regular facility inspections, safety checks, pest control coordination, and waste management activities
Provide comprehensive on-ground support for corporate events, conferences, town halls, and executive meetings
Ensure strict compliance with health, hygiene, security, statutory regulations, and company policies at all times
Prepare daily/weekly/monthly MIS reports and support management reporting requirements
Act as primary liaison between client, vendors, and JLL management team
Implement facility standards, best practices, and service improvement initiatives
Willing to work in flexible shifts
Qualifications:
Bachelor's degree/diploma in Hospitality Management, Hotel Management, Facility Management, or related field
3-5 years of progressive experience in corporate soft services, F&B operations, integrated facility management, or events
Strong communication, stakeholder management, and multi-service coordination skills
Working knowledge of MS Excel, Word, PowerPoint, documentation, and reporting
Understanding of FSSAI regulations, workplace hygiene standards, and health & safety compliance
Experience with vendor management, contract compliance, and service level agreements
Customer service excellence with problem-solving and quality focus
Familiarity with facility management systems and ticketing platforms preferred

Skills
Excel, Vendor Management, Documentation

Experience
3-5 yrs

Work arrangement
No