Enterprise Account Executive – Financial Services & Insurance (FSI)

As an Enterprise Account Executive for Financial Services & Insurance, you will drive ServiceNow's growth across leading banking and insurance institutions, helping customers accelerate their transformation through AI, Agentic AI, CRM, Cybersecurity, and Employee & Customer Experience.
You will position ServiceNow as a strategic enterprise platform that connects people, processes, data, and AI to transform how financial institutions operate, engage customers, empower employees, manage risk, and build resilience.
A key focus will be on helping organizations unlock the potential of AI-powered workflows and autonomous AI agents to reinvent customer and employee experiences, modernize service operations, strengthen cybersecurity, and improve enterprise productivity.
You will develop trusted relationships with business and technology decision-makers, identify new growth opportunities, and translate complex transformation priorities into measurable business outcomes.
Key Responsibilities
Drive Strategic Account Growth: Develop and execute account strategies that expand ServiceNow's footprint across banking and insurance customers, delivering sustainable revenue growth and long-term customer value.
Lead AI & Agentic Transformation Conversations: Engage business and IT stakeholders on the adoption of AI, autonomous agents, and intelligent workflows to improve productivity, operational efficiency, and enterprise-wide transformation.
Accelerate CRM & Customer Experience Transformation: Position ServiceNow's CRM capabilities to modernize customer engagement, service operations, case management, and end-to-end customer journeys across B2B and B2C environments, improving resolution speed, transparency, and customer satisfaction.
Transform Employee Experience: Identify opportunities to modernize employee services across HR, IT, and shared services through AI-powered workflows, self-service, and intelligent automation, improving employee productivity, engagement, and service delivery.
Drive Cybersecurity & Risk Transformation: Identify opportunities to strengthen cyber resilience, security operations, vulnerability management, third-party risk, and regulatory compliance through integrated, AI-powered workflows.
Build Executive Relationships: Establish trusted relationships with senior stakeholders across business, IT, HR, customer operations, security, and risk, connecting ServiceNow's capabilities to their strategic priorities.
Expand Platform Adoption: Identify cross-functional opportunities across AI, CRM, Employee Experience, Security, Risk, IT, and Enterprise Operations, positioning ServiceNow as a strategic platform for business transformation.
Orchestrate the ServiceNow Ecosystem: Collaborate with Solution Consulting, specialist sales teams, partners, and professional services to develop compelling value propositions and execute complex enterprise opportunities.
Deliver Commercial Excellence: Own account planning, pipeline development, opportunity management, forecasting, and sales execution to consistently achieve revenue and growth objectives.
What You Bring
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4+ years of experience in enterprise software sales, account management, or consultative technology sales, with a demonstrated ability to navigate complex customer environments and drive business growth.
Proven track record of developing enterprise customer relationships, managing complex sales cycles, and delivering consistent revenue growth.
Strong understanding of at least one major transformation domain: AI & Automation, CRM & Customer Experience, Employee Experience, Cybersecurity, or Enterprise Workflow Transformation, combined with the curiosity and ability to develop expertise across the broader platform.
Ability to engage senior business and technology stakeholders, understand strategic challenges, and articulate compelling business value.
Experience navigating complex enterprise environments with multiple stakeholders, competing priorities, and cross-functional decision-making.
Commercial acumen, consultative selling skills, and the ability to build business cases for multi-product, multi-year transformation initiatives.
Familiarity with the operational, regulatory, and security challenges facing financial institutions is a strong advantage.
A growth mindset, intellectual curiosity, strong ownership, and the ambition to help customers shape the future of AI-powered enterprise operations.

Skills
CRM, Account Management, Regulatory Compliance

Employment type
Full-time

Work arrangement
No