Senior Customer Success Specialist – Mandarin Chinese Speaking

Location: Noida, IndiaWorking hours: Territory-aligned shifts supporting Greater China / JAPACLanguage requirement: Professional proficiency in Mandarin Chinese and English, both spoken and written
About the roleOracle is seeking a Mandarin Chinese-speaking Senior Customer Success Specialist to manage Java SE Subscription renewals, customer retention, and expansion opportunities across Greater China, covering Mainland China, Hong Kong, Macau, and Taiwan within the JAPAC region.This individual contributor role owns an assigned renewal portfolio and revenue target. You will work directly with enterprise and government customers, channel partners, and internal Oracle teams to deliver timely renewals, strengthen customer relationships, and identify growth opportunities.
Prior experience supporting enterprise and government customers in Greater China is required.
Key responsibilitiesOwn the renewal cycle, from planning and customer outreach through proposals, negotiation, contract execution, and booking.Achieve quarterly renewal revenue targets while supporting customer retention and account growth.Manage a high volume of customer correspondence and follow-ups in Mandarin Chinese and English, clearly communicating renewal dates, pricing, and contract requirements.Serve as the primary renewal contact for assigned customers and partners, building strong relationships and addressing evolving needs.Create and maintain opportunities, prepare accurate renewal quotes, and coordinate bookings for direct transactions.Collaborate with Java Sales and Channel Support teams to process indirect transactions.Identify expansion, contract co-termination, and reinstatement opportunities within the assigned portfolio.Maintain accurate CRM records, renewal forecasts, and activity updates.Coordinate with cross-functional teams to resolve escalations and support a smooth customer experience.
Required qualifications and skillsProfessional proficiency in Mandarin Chinese and English, with strong verbal and written communication skills.Experience in customer success, account management, subscription renewals, or enterprise technology sales.Experience working with enterprise and government customers across Greater China, with an understanding of regional business practices.A track record of achieving revenue, renewal, or retention targets.Strong negotiation, stakeholder management, and problem-solving skills.Ability to manage a substantial renewal portfolio, high-volume follow-ups, and competing priorities.Experience using CRM systems to manage opportunities, pipeline, and forecasts.Ability to understand enterprise software subscription offerings and explain their value clearly.Willingness to work shifts aligned with the assigned territory.
About Oracle Java SE SubscriptionOracle Java SE Subscription supports organizations running Java applications across enterprise environments. This role helps customers maintain subscription continuity and address their evolving Java needs.Learn more: Oracle Java SE | Java SE Subscription FAQs#Oracle #Hiring #CustomerSuccess #MandarinSpeaking #ChineseSpeakingJobs #NoidaJobs #GreaterChina #SubscriptionRenewals

Skills
Customer Success, Java, CRM, Account Management, Negotiation

Work arrangement
No