Director, Client Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Client Services based in the United States.
This is a senior leadership opportunity for an experienced client services professional to lead a multidisciplinary project management team and deliver an outstanding client experience. You will oversee a team of Senior Project Managers, Project Managers, and Discovery Analysts, ensuring effective resource allocation, strong execution, and consistent service standards. The role combines people leadership, client relationship management, operational excellence, and strategic decision-making. You will guide teams in managing complex projects, resolving challenges, and meeting client expectations for quality, timelines, and budgets. By strengthening workflows, developing talent, and driving technology adoption, you will contribute to both client satisfaction and organizational performance. This is a fully remote leadership position, with occasional flexibility required to support business needs outside standard working hours.
Accountabilities
Lead and manage a project management team comprising Senior Project Managers, Project Managers, and Discovery Analysts, ensuring effective resource allocation, workload balance, and team performance.
Monitor key performance indicators, promote team engagement, and foster a positive, accountable, and collaborative working culture.
Build and maintain strong client relationships through responsive service, consultative communication, and consistent delivery standards.
Set clear expectations with internal and external stakeholders regarding project scope, deadlines, deliverables, and responsibilities.
Drive operational results through effective use of technology, workflow and process improvements, issue resolution, and alignment with departmental and organizational objectives.
Support project initiation activities, including kickoff preparation, documentation, and communication of project standards.
Oversee project closure activities, including final billing coordination and appropriate data destruction procedures.
Provide strategic, operational, and results-oriented leadership that supports individual development, team effectiveness, and service excellence.
Identify capacity challenges and performance risks, delegate responsibilities appropriately, and implement solutions that support both employee wellbeing and client commitments.
Carry out additional responsibilities as needed to support business and team objectives.
Requirements
Demonstrated experience leading teams in client services, project management, or a related operational environment.
Experience managing people managers and leading teams with multiple levels of responsibility.
Strong analytical, logical reasoning, and problem-solving skills, including the ability to navigate complex situations with limited established procedures.
Excellent written and verbal communication skills, with the ability to manage challenging conversations, resolve conflicts, and maintain productive relationships.
Strong organizational and project management capabilities, including the ability to interpret instructions, coordinate multiple priorities, and manage competing deadlines.
Ability to deliver projects within agreed timelines and budget parameters while maintaining high standards of quality, accuracy, and implementation.
Proven ability to delegate effectively, balance workloads, and coordinate resources across departments.
Flexibility and adaptability in responding to changing priorities, increasing workloads, and evolving business needs.
Ability to recognize when employees are struggling with workload or change and develop practical solutions that support team wellbeing without compromising client deadlines.
Strong relationship-building skills and the ability to work professionally with stakeholders at all organizational levels, both internally and externally.
Willingness to be periodically on call and work outside standard business hours, including evenings and weekends when required.
Benefits
Annual base salary range of $140,000–$185,000, with actual compensation depending on skills, experience, geographic location, and other relevant factors.
Eligibility to participate in an annual bonus or incentive program.
Fully remote working arrangement within the United States.
Medical, dental, and vision insurance.
401(k) retirement plan with company matching contributions.
Employer-paid life and accidental death and dismemberment (AD&D) insurance.
Employer-paid short-term and long-term disability coverage.
Telemedicine services and additional wellness plans.
Flexible paid time off (PTO) program.
Paid volunteer days.
Optional insurance plans, including accident, hospitalization, critical illness, and pet insurance.
An inclusive and collaborative working environment that values professional development, individual contributions, and diverse perspectives.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Skills
Artificial Intelligence, Project Management, Documentation

Experience
10+ yrs

Work arrangement
Yes