IPC ESaaS - Oracle Fusion - Finance Functional Consultant (Offshore)

Key Responsibilities
Triage, diagnose and resolve Financials incidents and service requests within agreed guardrails, using runbooks and the known-error database.
Perform setup and reference-data corrections inside agreed guardrails; fulfil standard service requests.
Triage interface failures and replay known-good classes for Financials-owned seams.
Escalate to the L3 Module Lead within 30 minutes on P1 events, or wherever resolution falls outside L2 guardrails.
Classify every ticket with priority, request type and resolution category to support the Ticket Classification Completeness KPI.
Support close-cycle standups and payment/payroll-cycle monitoring during period-end windows.
Required Skills & Experience
Core Expertise: General Ledger (GL), Payables (AP), Receivables (AR), Cash Management (CM) and Fixed Assets (FA), with strong hands-on depth in at least three modules and cross-module process understanding.
Accounting foundation: enterprise and ledger structures, chart of accounts, accounting calendars, currencies, legal entities, business units and Subledger Accounting (SLA).
Business processes: record-to-report, invoice-to-pay, credit-to-cash, asset lifecycle accounting, bank reconciliation and period close.
Comfortable working against runbooks, known-error databases, and a structured escalation model.
Attention to ticket data quality (priority, request type, resolution category) for downstream SLA reporting.
Quarterly patch analysis and testing
Accountable KPIs / Success Measures
≥ 70% of Financials tickets resolved at L2 without escalation.
≥ 98% of tickets carrying complete classification data.

Skills
Accounting, Payroll