Director of Rooms

Your Mission, Should You Choose to Accept It
You’re the driving force behind the full Rooms experience at The Social Hub. As our Director of Rooms, you shape the quality, warmth and consistency of everything our overnight, long-stay and somewhere-in-between guests encounter. You lead three powerhouse teams (Front Office, Housekeeping and Maintenance) and set the tone for a culture built on curiosity, collaboration and genuine care. You’ll guide the hotel through an exciting transformation as we prepare for a refreshed look and a sharper, future-ready Stay product. You’ll turn big ideas into daily habits, spark creativity across the hub and bring a leadership style that people trust and want to follow. If you’re energised by developing people, elevating service and building spaces that guests never want to leave, this is your stage.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
Lead, coach and grow the Front Office, Housekeeping and Maintenance leaders
Be present on the floor and create a warm, energized atmosphere for both guests and teams
Build a collaborative culture with F&B and Memberships to strengthen cross-department flow
Shape the Rooms strategy and bring fresh ideas that elevate service and quality
Champion sustainable and future-minded practices throughout the Rooms experience
Partner with Marketing to bring campaigns and stories to life
Use data and digital tools to guide smarter planning and better guest journeys
Oversee daily operations and keep quality, cleanliness and service at a premium level
Handle guest feedback with confidence and spark a proactive care mindset in the team
Drive commercial opportunities and support revenue-boosting initiatives
Build and manage the Rooms budget and keep a sharp eye on costs, labor and performance
Maintain compliance, safety and hygiene standards and keep everyone trained and ready
What You’ll Have
You have 2+ years in a Rooms Director or senior Rooms leadership role
You bring experience leading sizeable teams in an upscale hotel environment
You have a strategic mindset and love balancing big vision with daily impact
You bring strong coaching skills and a genuine desire to help people grow
You communicate with clarity, warmth and emotional intelligence
You have solid financial understanding across P&Ls, forecasting and labor planning
You manage time and priorities with structure and calm
You bring curiosity, creativity and a drive to raise the bar
You speak German and English fluently; extra languages are a plus
What We Offer
The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
The chance to learn and grow in your role with the potential for future growth
Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.