Customer Support Specialist

The Customer Support Specialist will be a key member of our technical care team, ensuring seamless operations and exceptional customer support. This role involves handling complex cases, providing managed services, and offering round-the-clock support to meet the needs of our enterprise clients. The successful candidate will be a self-starter, able to work independently and as part of a team, with a strong focus on customer satisfaction.
Must have:
A degree in Electronics and Communication Engineering, or Computer Science is preferred.
10+ years of relevant experience in telecom (4G/5G technologies).
Functional knowledge of 4G/5G architecture, call flows and Nokia Core, Radio & Networking is a must.
Candidate with Kubernetes, cloud certification (AWS)
Advantage person with Nokia Radio / Networking certifications.
Nice to have:
Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
Good communication and collaboration skills, with the ability to work in a team environment.
A proactive and innovative mindset, with a passion for staying updated with upcoming technologies & changes.
You will be Individual contributor working with the cloud solutions for global customer base.
Ability to analyze the situation work under critical issues, deep knowledge on the call flow of 4G / 5G, skillset to understand and correlate the problem.
Handling tickets, analyzing performance, log collection, coordination with R&D / product team.
Proactive approach will be the prime focus to make preventive analysis.
Scripting will be an added advantage.
Technical specialization on products with knowledge on Radio / Core platform / Linux OS architecture.
Document and maintain any new issues encounter. He / She should be able to adapt to learn and share knowledge.
Provide technical support and troubleshooting for network related issues.
Stay updated with the latest updates from product team.

Skills
Customer Support, Linux, AWS, Kubernetes

Work arrangement
Hybrid