Supervisor, Customer Service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor, Customer Service based in the United States.
The Supervisor, Customer Service will lead a contact center team responsible for supporting healthcare prior authorization services. This role oversees daily operations, ensuring that service delivery meets established quality, efficiency, and performance standards. The successful candidate will coach and develop representatives while fostering a positive, accountable, and customer-focused team environment. Working closely with internal departments, the Supervisor will identify opportunities to improve workflows, strengthen authorization accuracy, and enhance the experience of providers, members, and clients. The position combines hands-on people management with operational analysis and continuous improvement. It is a full-time, work-from-home opportunity within a healthcare-focused environment.

Employment type
Full-time

Work arrangement
Yes