Customer Service Agent (fixed-term contract)

Job Description
Join us to develop your potential.
At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role:
Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment?
We're looking for a Customer Service Agent to join our team on a 2-year fixed-term contract. This is an exciting opportunity to build your career within a global organization committed to innovation, sustainability, and exceptional customer experiences.
At Electrolux, we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.
What you will do:
As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.
In details you will:
Providing exceptional customer support through phone, email, and other communication channels
Assisting customers with product enquiries, order management, and pre-sales support
Processing customer orders accurately and efficiently
Handling customer concerns and complaints with empathy, professionalism, ownership and a solution-oriented mindset
Maintaining accurate customer information and documentation in internal systems
Collaborating with colleagues across the business to deliver excellent customer outcomes
Identifying opportunities to improve processes and contribute to enhancing our customer service standards
What we're looking for:
We're interested in people who are customer-focused, proactive, and enjoy working as part of a team.
Who you are:
You have experience in customer service, customer support, or a contact center environment
Excellent communication skills with the ability to build strong relationships and create positive customer experiences
You are organized, detail-oriented, and able to prioritize effectively in a fast-paced environment
You take ownership of challenges and are motivated to find the best solutions for customers
A positive attitude, proactive mindset, and strong team spirit
The confidence to engage with colleagues and stakeholders across the business
Good Microsoft Office skills
Experience working with SAP is an advantage, but not required
Intermediate level of English and fluency in Ukrainian.
Where you will be:
This role is based in our Kyiv office, with hybrid working available.
Benefits highlights:
Extensive learning opportunities and flexible career path
Monthly bonus scheme
24 days annual leave plus bank holidays
Healthcare & Life assurance including dental
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
For more information go to: www.electroluxgroup.com.

Skills
Customer Support, SAP, Documentation