Senior Manager, Customer Retention

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Retention based in the United States.
The Senior Manager, Customer Retention will lead strategies that strengthen customer loyalty, improve renewal performance, and maximize lifetime value across a subscription-based membership portfolio. This senior leadership role combines strategic ownership of customer relationship management (CRM), lifecycle communications, segmentation, and retention analytics. You will oversee multi-channel campaigns and use customer behavior insights to reduce churn and increase recurring revenue. Working closely with senior leadership and teams across Product, Contact Center, and Business Insights, you will turn performance data and customer feedback into measurable improvements. You will also manage a team of retention marketers in a results-driven, collaborative environment. This remote opportunity offers the chance to shape customer experience and influence a key driver of business growth.

Employment type
Full-time

Work arrangement
Yes