Digital Product Designer - Retail Tech

As a Digital Product Designer in Retail Tech, you’ll help shape the tools and experiences that support everyday work in H&M stores around the world. This is a role where design has a direct impact on both store colleagues and customers, making complex retail operations feel simpler, smoother, and more intuitive.
You’ll work close to the reality of our stores, understanding how colleagues use digital tools in fast-paced environments and turning those insights into thoughtful, scalable design solutions. From simplifying workflows to improving key touchpoints in the store journey, you’ll help create experiences that remove friction and enable teams to focus on what matters most: delivering a great customer experience.
You will:
Be curious and continuously explore the H&M store environments in multiple markets around the world to find opportunities to improve the tech that supports the colleagues and deliver improved commercial outcomes for the stores.
Work with the colleague facing or customer facing applications in store and improve their usability over time.
Continuously test, iterate, and improve experiences based on performance data and user insights.
Ensure designs are feasible, scalable, and aligned with platform capabilities and design systems. Work closely with Product and Tech colleagues in cross functional teams.
Present design concepts clearly, grounded in user insights and product strategy.
Design inclusive experiences using accessibility best practices (including WCAG guidelines).
Facilitate workshops that drive alignment and shared direction.
Define and track UX metrics to measure design impact.
Stay on top of industry trends and integrate best practices into your work.
WHO YOU’LL WORK WITH
You will join the Digital Product Design organization at H&M, a diverse, global community of designers and researchers working across multiple Areas.
You’ll collaborate closely with cross‑functional product teams as well as colleagues in Tech, Marketing, and Commercial functions.
WHO YOU ARE
We are looking for people with…
Experience designing internal tools, B2B products, or operational systems (e.g. back‑office, workflows, task management).
Experience with Service Design methodologies and curiosity to understand the wider physical context of the interfaces and devices that need to be designed for in-store colleagues.
Experience designing for real-world usage contexts (e.g. shared devices, in‑store environments, time‑critical workflows).
Experience working in fast-moving environments with changing priorities, context switching and multiple stakeholders.
Strong ability to balance creativity with data-informed decision making.
Experience designing for native Android applications.
Strong interaction design skills, with the ability to simplify complex tasks and workflows.
Experience using both qualitative and quantitative research methods.
Proven experience working with Design Systems and system‑thinking in design.
Strong communication skills and the ability to bring clarity in ambiguous situations.
A self‑directed mindset and experience leading design initiatives end‑to‑end.
Proficiency in tools such as Figma, Miro, UserZoom, Jira and AI supported design tools.
And people who are…
Energized by discovering user problems and solving them.
Experienced in bringing solutions to life quickly and iterating based on real user behavior
Collaborative, transparent, and comfortable working in cross‑functional teams.
Motivated by creating real user and business value and having impact on the users.
Curious, humble, and open to continuous learning.
Driven by impact, ownership, and a thriving team culture.
Grounded in trust, psychological safety, and open communication.

Skills
Android, Jira, Figma

Employment type
Full-time

Work arrangement
Hybrid