Executive Director, Co-Brand Card Management

Shape how customers manage co-brand credit cards—across everyday servicing, lending, and AI-powered experiences. Help partners deliver experiences their customers love while growing usage, engagement, and lending adoption.
As an Executive Director, Co-Brand Card Management in Co-Brand Card, you own the strategy and delivery of card management capabilities across our co-brand portfolio. You lead the suite of capabilities, products, services that enable Chase and its partners to offer secure, intuitive online account management features across various channels. You set the roadmap for areas like partner/customer identity, multi-card and authorized user management, upgrades, virtual cards, payments, and lending experiences.
Job responsibilities
Own the strategy, design, and delivery of partner-led online credit card servicing and card management, including integration models and APIs
Define and lead a multi-year card management roadmap across the co-brand portfolio, balancing partner needs, customer experience, business outcomes, and regulatory requirements
Set the strategy and roadmap for AI-enabled servicing experiences across partner channels, starting with guided self-service and scaling to action-taking workflows with safe controls
Establish the operating model for responsible AI, including evaluation, monitoring, human escalation paths, and risk, legal, and compliance alignment
Partner with lending, risk, design, product, and technology stakeholders to deliver compliant lending and pricing experiences within servicing journeys
Lead personalization strategy across servicing and lending experiences using data, machine learning, and experimentation to tailor prompts, offers, and actions
Define success metrics and quality standards for digital and AI-enabled servicing (for example: task completion, customer experience, and appropriate containment) and drive continuous improvement
Serve as the senior product leader for external partners, aligning on strategy, onboarding, delivery, and lifecycle management
Translate partner-specific needs into scalable, reusable platform capabilities
Build, develop, and retain high-performing product teams with a clear operating cadence for prioritization, decision-making, and delivery
Required qualifications, capabilities, and skills
Demonstrated experience leading and developing large, high-performing product organizations
Experience owning external partner or merchant relationships from onboarding through delivery and lifecycle management
Ability to communicate complex product and risk topics clearly to senior stakeholders and external partners
Experience setting product strategy and roadmaps in regulated environments (for example: financial services, payments, or credit)
Hands-on experience delivering AI-enabled product capabilities, including evaluation approaches and controls appropriate for customer-facing experiences
Experience designing personalization and experimentation programs using data and machine learning
Proven cross-functional leadership across technology, design, data and analytics, operations, risk, legal, compliance, and marketing
Strong product judgment and ability to make data-informed trade-offs in ambiguous, fast-moving environments
Preferred qualifications, capabilities, and skills
Experience with co-brand or partner-branded credit card programs
Experience in lending, credit decisioning, pricing, and customer disclosures
Familiarity with digital wallet provisioning, tokenization, and virtual card capabilities
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Skills
Machine Learning, Account Management, Onboarding