Field Service Engineer

JOB SUMMARY:
The Service Engineer performs the installation and commission of equipment. Troubleshoots and repairs mechanical problems and/or hardware & software control programming, which includes control circuits, electronics, and P.C. Boards. All machines are PC or PLC controlled, some machines are linked to Customer’s IT network for host system communications.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
When at Customers’ Sites:
Installation and start-up of new or rebuilt equipment and upgrade kits.
Tooling installation, set-up & testing
PLC program modification (mostly Siemens and Allen Bradley)
Onsite repairs for machine breakdowns. Test repaired items to ensure compliance with technical specifications.
Perform quality control tests on repaired equipment, as needed.
Training for Operators and Maintenance Technicians
Perform trials with customers parts on site
Provide technical advice to the customer
Establish and implement technical instruction programs for customers
Inspection and upgrades of older equipment
Dismantling of machines for refurbishment or moving
Provide installation, start-up and commissioning at customer site
Provide start-up, operating and maintenance training for customers
Provide customers with telephone support for start-up or trouble shooting
Other duties as assigned by the Service Manager
Keep the Service Manager informed on progress or problems on site, with written reports and checking in with the Service Manager before leaving a site.
When at the MP Facility or Homework:
Office work (trip reports, expense reports, corrective actions based on service visit, etc).
Advise customers on the phone regarding troubleshooting, spare parts…
Updating customers data files
Provide Engineering Support (debug programs, work on development projects…)
Provide Manufacturing Support, especially during the debug and checkout phase
Help in-house service (phone support, tire tests, kit testing internal training…)
REQUIRED EDUCATION AND EXPERIENCE:
Experience and proficiency in electrical, mechanical and electronic diagnosis, computer systems, hydraulics and pneumatics
Ability to work under pressure

Skills
PLC, Quality Control