Account Manager, Dairy

Account Manager, Dairy
Shanghai, China
As Account Manager, Dairy, you will grow our food and beverage business across South and West China. You will build trusted customer partnerships, develop new opportunities, and bring innovative ingredient solutions to the market. Working closely with technical, marketing, quality, and commercial teams, you will turn customer needs and market insights into sustainable business growth. This is an opportunity to combine commercial ownership with meaningful customer and industry impact.
Your key responsibilities
Deliver regional sales objectives by developing and implementing customer plans for key accounts and distributors across South and West China.
Build trusted relationships with customers, understand their priorities, and identify opportunities across dairy, beverage, and adjacent food segments.
Develop new customer projects with application, research and development, and marketing teams, from initial opportunity through commercial launch.
Manage customer orders, product delivery, payments, and related commercial activities in collaboration with internal support teams.
Monitor sales performance, market developments, customer needs, and competitor activity, using insights to recommend timely actions.
Explore new business opportunities in areas such as food ingredient blends, healthy ageing, pet nutrition, and capsule applications.
We offer
Unique career paths across health, nutrition and beauty – explore what drives you and get the support to make it happen.
A chance to impact millions of consumers every day – sustainability embedded in all we do.
A science-led company, cutting-edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
A community where your voice matters – it is essential to serve our customers well.
You Bring
A bachelor’s degree in food science, biotechnology, fermentation, or another relevant discipline.
At least three years of sales, business development, or customer-facing research and development experience within the food industry.
Knowledge of food ingredients and their applications in dairy, beverage, or related markets, together with familiarity with industry sales channels.
Experience developing key accounts, distributors, new customers, and commercial opportunities in a regional market.
The ability to understand market trends, customer expectations, competitive activity, and commercial risks, and translate insights into action.
Clear communication and coordination skills, a collaborative approach, accountability for results, and the ability to work effectively across functions.
About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

Skills
Business Development, Sourcing

Experience
3+ yrs