Field Engineer - EMEA Region

Role Purpose
The EMEA Region Field Engineer will be an Engineering representative for the Workplace Security Engineering systems team for NBCUniversal EMEA and APAC site projects and systems support of physical security functions.
Responsibilities
Provide end-user support of applications and assist with trouble-shooting issues for applications used by Physical Security operations
Maintain system health
Manage day to day site issues: Access Control Systems: Enterprise Lenel; Video: Genetec; Lenel Standalone Systems
System monitoring – Lenel, Genetec - cameras; archivers; readers, etc
End-user System training: HID SAFE, Lenel, Genetec
Liaison between business security operations and NBCU Engineering teams
Document as-is / to be process necessary for day to day support
Incident Response - provide remote & on premises support for hardware and software issues as needed
Manage and support multiple NBCUniversal projects supporting access control and video infrastructure and software solutions
24 X 7 systems support on a rotation basis
Strategic Planning & Execution - ensure that local business aligns with Global Security Initiatives
Change Management – implement and changes impacting production systems
Participate in system upgrades
Policy Alignment/Execution - able to assess impact for Global initiatives impact to local site businesses
Align vendor activities based on business priorities
Coordinate application installs with local desktop client services
Manage demand via AutoNow ticketing system
Develop and partner with security operations and third-party vendors to generate Scope of Work documents for site expansion
Document business processes and requirements in the sourcing of new technology solutions
Provide ongoing engagement and communications to business and IT management
Develop and deliver presentations to executive, business stakeholders and IT Management
Ensure the quality of services and solutions to application user base, other application owners Collaborate with other NBCU engineering technology groups to identify achievable solutions, manage scope
Ability to generate and manage project status reports, meeting minutes
Ability to estimate project effort and maintain project budgets
Ability to prioritize and handle multiple projects and initiatives
Proficiency in Microsoft Office Suite: Project, Excel, PowerPoint, Word, Visio, TEAMS
Perform back-up functions of other team members when needed
Foster automation using AI tools
Qualifications/Requirements
Basic Qualifications
Bachelor’s degree or equivalent work experience
Minimum 3 years work experience in project management and systems support
Ability to travel as needed, including overnight stays as needed
Must be willing to work onsite at the UK office
Must be willing to work weeknights and weekends as part of ongoing project deployments, site conversions and software upgrades, on-call
Work experience managing Physical Access Control and Video (CCTV) Systems (i.e., Lenel, Genetec)
Work experience in interpreting system transaction logs of peripheral devices (i.e. CCTV cameras, video recorders)
Desired Characteristics
Active Lenel/Genetec product certifications
Experience in Project Management and/or managing projects end to end
Media Entertainment industry experience strongly desired
Experience managing projects and applications integrated with worker database systems with access control systems
Excellent written and verbal communication skills
Ability to interface and influence at all levels in the organization
Working knowledge of SDLC processes
Experience in physical identity and access management systems and workflow processes
Ability to communicate effectively to business and technical teams
Demonstrated negotiation and problem resolution skills
Experience with managing technical solutions vendors
Experience working on enterprise system rollouts
Demonstrates executive presence
Technical skills: SQL Server, mobile devices, IIS, Windows, Cloud computing, VMWare
Technical toolsets: Service Now, SharePoint, Project and Portfolio Management (PPM), Teams, Smartsheet

Skills
SQL, Excel, Project Management, Negotiation, Sourcing

Employment type
Full-time

Work arrangement
No