Field Implementation Manager

ABOUT THE ROLE
Join a team bringing an AI-powered platform to automotive dealerships across North America. You will lead on-site launches, train dealership staff, and help teams adopt new tools in their daily workflows.
WHAT YOU'LL DO
- Lead on-site go-lives and product launches at dealership locations.
- Deliver hands-on training for staff across different roles.
- Partner with dealership leaders to communicate the business value of the platform and encourage adoption.
- Troubleshoot challenges during implementation and help teams resolve issues in real time.
- Document launch outcomes and transition accounts to downstream teams.
- Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience.
- Build trusted relationships with dealership staff and leadership throughout launch phases.
WHAT WE'RE LOOKING FOR
- At least 1 year of customer-facing experience in training, onboarding, service, or support.
- Experience leading on-site go-lives or product launches and training staff through engaging, hands-on sessions.
- Strong communication and presentation skills, with the ability to adapt to different audiences.
- Ability to learn new systems and tools quickly, document launch outcomes, and share useful feedback across teams.
- Experience in SaaS, automotive, or phone systems is helpful, as is a background in field training, deployment, or customer onboarding.
- Familiarity with dealership or service department workflows, high-growth product rollouts, or AI tools for training and documentation is a plus.
- English/French or English/Spanish bilingual skills are an advantage.
COMPENSATION & BENEFITS
Salary range: $70,000 to $85,000 USD annually.
LOCATION
Hybrid role based in Canada, with remote work and regular on-site travel across the United States and Canada. Expect approximately three weeks of on-site travel per month and proximity to a major airport.

Employment type
FullTime

Work arrangement
No