Resident Resolutions Coordinator

Our Resident Resolutions Coordinator is a very active and fast-paced/ high - volume job. You will be working at our Southgate Towers Apartments, a modern Miami Beach Apartment Community with stunning views of Biscayne Bay. Schedule: Monday - Friday 3 p.m.- 11 p.m. (Schedule may vary)
Check them out for yourself here: www.southgatetowersmiami.com
A bit more about what you’ll do…
Responds to and manages resident complaints and or service issues
May coordinate with appropriate staff to address and resolve resident concerns.
May help with other resident related issues as assigned.
Essential Functions: Supports residents during the move-out process which may include notice to vacate and resident transfers.
Follows-up with residents who have issued work order/service requests or expressed issues/concerns with the community.
Assist residents with any need
Register cars to park on-site
Register pets for existing residents
Enter in service requests for residents
Answer questions regarding service requests
Send communication to residents
Responds to and manages resident complaints and/or service issues
Contact residents about policy violations
2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
A reliable mode of transportation.
Ability to work a flexible schedule including evenings and weekends.
Ability to read, write, and speak English.
Project management and property operations experience preferred.

Skills
Project Management

Employment type
Full-time

Work arrangement
No