Senior Onboarding Specialist - Italian speaking

The Experience:
The Marketing Cloud Onboarding Specialist helps new Salesforce customers get started successfully with Marketing Cloud.
This is a customer-facing role focused on onboarding, guidance, and adoption. You’ll work closely with customers during their early journey with Salesforce, helping them understand the platform, navigate setup, and build confidence using our products.
We’re looking for someone who is technically curious, organised, a strong communicator, and comfortable working directly with customers in a fast-moving environment.
What You’ll Actually Be Doing...
• Act as a key onboarding contact for new customers
• Lead virtual onboarding sessions and walkthroughs
• Help customers understand core Marketing Cloud functionality and best practices
• Support customers as they begin using the platform in real business scenarios
• Partner with internal Salesforce teams to ensure a smooth onboarding experience
• Build strong customer relationships through clear communication and practical guidance
• Contribute to onboarding documentation, process improvements, and knowledge sharing within the team
Products You May Support:
Depending on business needs and onboarding focus, you may work across products such as:
• Marketing Cloud Engagement
• Account Engagement (Pardot)
• Personalization
• Intelligence (Datorama)
You are not expected to be an expert in every product from day one. Curiosity, adaptability, and willingness to learn are important.
You're Our Person If...
Fluent in both English and Italian are required
2+ years of work experience
Marketing Cloud knowledge preferred
Experience in a customer-facing role such as onboarding, support, customer success, implementation, or technical advisory
Strong communication and presentation skills
Comfortable explaining technical concepts to different audiences
Ability to manage multiple priorities and work independently
Interest in technology, digital marketing, and customer experience platforms
Even Better If...
• Experience with Salesforce or CRM platforms
• Marketing Cloud knowledge or certifications
• Experience delivering onboarding, training, or customer enablement sessions
• Understanding of email marketing, automation, or customer engagement platforms

Employment type
Full time