Business Analyst

Hiring for Raptor CX — via Flexiple, the recruiting partner on this role.
About the Company
Raptor CX is a customer-experience consulting and services firm that designs and implements contact-centre and CX platforms (Sprinklr and the wider CCaaS stack) plus AI solutions for enterprise clients across the Middle East, Europe and the Americas. Led by former Sprinklr leaders, the team is growing fast and is building a remote delivery team in India.
About the Role
You'll sit between our clients and our delivery team. You'll turn what a business needs into clear product and technical requirements that engineers can build from, and see them through to user acceptance.
What you'll do
Run discovery sessions with client stakeholders and capture business requirements
Write BRDs, functional specs and user stories with clear acceptance criteria
Map current and future customer journeys and contact-centre processes as flow diagrams
Keep the backlog clean in Jira and answer the delivery team's questions
Plan and run UAT with clients and track defects to closure
Manage scope changes and keep documentation current through go-live
What you bring
2+ years as a Business Analyst turning business needs into product or technical requirements
Have written requirements that engineers built from on a real project, from discovery through UAT
Strong documentation: BRDs, FRDs, user stories, process flows (Visio, Lucidchart, Miro or similar)
Experience working with engineering teams in Agile, using Jira and Confluence
Confident, clear communication with client stakeholders
Nice to have
SaaS platform implementations, especially CX, CRM or contact-centre tools (Sprinklr, Salesforce Service Cloud, Genesys, Zendesk, ServiceNow)
Client-facing consulting or implementation experience
Exposure to AI, chatbot or automation projects
Originally posted on: 23 Oct 2026

Skills
Agile, Jira, Confluence, Salesforce, CRM, Zendesk, Documentation

Work arrangement
Yes