Manager - Housing Programs and Conference Operations

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Job Posting Title:Manager - Housing Programs and Conference Operations
Position Type:Professional / Unclassified
Department:LSUAM AA - SA - ResLife - CA - Dev - Guest Services (Mallory Taylor (00046984))
Work Location:Old President's House
Pay Grade:Professional
Job Description:
Manager - Housing Programs and Conference Operations
Reporting to the Assistant Director for Special Populations & Operations, the Manager is a full-time professional staff member on the assignments and occupancy management team in LSU Residential Life. They are responsible for the oversight of the summer conference program, managing the university’s off-campus housing resources and relationships, and coordinating the day-to-day operations of the summer intern housing program in addition to being on the summer conference leadership team. The Coordinator also serves as the primary occupancy management team member responsible for ensuring proper function within the StarRez online system as a liaison with ITS and other internal teams.
GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:
Oversee summer housing and conference operations, including client coordination, service arrangements, staff supervision, and after-hours response.
Administer and improve StarRez systems, reporting, and related processes.
Resolve student, parent, and guest housing concerns and maintain resources that support consistent service.
Contribute to departmental, divisional, and university-wide initiatives as assigned.
OPPORTUNITIES FOR LEADERSHIP:
Turn departmental priorities into well-coordinated programs
The Housing Programs and Guest Manager plans and delivers summer housing, conferences, camps, short courses, and early-arrival programs. By coordinating client needs, space, services, campus partners, and staff, the Manager helps ensure programs operate smoothly and support university recruitment and enrollment initiatives.
Improve the student and guest experience through responsive service and effective systems
The Manager responds to student, parent, and guest housing needs and uses feedback and post-event evaluations to inform service improvements. The role also strengthens the experience by improving StarRez processes, online resources, and communications so housing information and services are accurate, accessible, and easier to navigate.
Help students and guests feel informed, welcomed, and supported
Through clear communication, thoughtful housing arrangements, and timely resolution of concerns, the Manager helps students and guests understand what to expect and how to access support. The role works with campus partners to address assignment and roommate concerns, while applying university policies consistently and referring complex matters to the appropriate leadership.
ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:
• An independent, action-oriented professional who applies departmental policy and sound judgment to assignment decisions.
• A collaborative communicator who can build productive relationships with students, parents, faculty, staff, and campus partners.
• A detail-oriented user of StarRez and other enterprise databases who values accurate records, reporting, and quality control.
• A student- and service-centered problem solver who can respond thoughtfully to complaints, roommate conflicts, and sensitive assignment concerns.
• An organized professional with strong human-relations, customer-service, and communication skills and proficiency in Microsoft Word and spreadsheet software.
ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:
In LSU Student Affairs, we create conditions that matter for student success. This priority guides how we approach our work, make decisions, and serve our students, their families, and our campus community. We pursue quality in all that we do. Students and staff deserve our best, every day, in every way. We consistently search for ways to always look to make it easy for students to succeed, whether by simplifying processes or removing barriers. We are LSU-centric as we think strategically and make decisions that advance LSU’s mission, priorities, and students. We lead with curiosity, explore possibilities, and remain open to better ideas, which means we always start with maybe. Finally, we prioritize relationships.
RESPONSIBILITIES:
Summer Programs Management and Operations: (50%):
Manages the planning, coordination, and execution of summer housing programs and special group accommodations, including short courses, conferences, camps, and fall early arrivals, to promote a positive guest experience and support university recruitment and enrollment initiatives. Serves as the primary contact for conference and summer program clients throughout the event lifecycle, including facility tours, space assignments, contract coordination, service arrangements, billing coordination, and post-event evaluations. Evaluates program requirements, space availability, and operational resources to develop housing and service arrangements that meet guest needs while complying with university policies and procedures. Coordinates with campus departments and service providers to facilitate event logistics, resolve operational challenges, and ensure timely delivery of requested services. Leads and provides day-to-day supervision and guidance to summer conference assistants and conference desk assistants, with support from a graduate assistant, including staff scheduling, training, work assignments, and performance monitoring. Participates in the departmental on-call rotation and responds to after-hours operational issues and emergencies, applying established protocols and exercising sound judgment to resolve concerns and escalate significant incidents when appropriate.
StarRez Systems Administration and Process Improvement: (25%): Manages the day-to-day administration and continuous improvement of the StarRez housing management system and associated online portals to enhance operational efficiency, data accuracy, and the user experience for students, guests, and university personnel. Identifies system functionality gaps and evaluates opportunities to streamline housing processes, improve accessibility, and reduce barriers to completing housing-related transactions. Serves as the primary operational liaison among Occupancy Management, Information Technology Services (ITS), business operations, and communications teams to coordinate system updates, troubleshoot issues, and support effective integration across departmental functions. Collaborates with ITS and campus partners to develop, maintain, and improve reports, dashboards, housing rosters, occupancy reports, and related communications. Coordinates system testing, documentation, and process updates to support consistent system performance and reliable housing information.
Student and Guest Services Management: (15%): Manages the resolution of student, parent, and guest inquiries and concerns related to housing assignments, housing agreements, roommate requests, room changes, cancellations, and refund requests. Collaborates with Residential Education and other university partners to address roommate conflicts, assignment concerns, and escalated service issues in accordance with established policies and procedures. Provides accurate and timely guidance through email, telephone, in-person consultations, and other service channels. Evaluates individual cases, determines appropriate actions within delegated authority, and refers complex or policy-sensitive matters to the appropriate leadership or campus office. Develops, maintains, and updates forms and online resources supporting occupancy management, housing assignments, and special residential communities to improve communication, service consistency, and access to housing services.
Other Duties as Assigned (10%): Other duties as assigned by the Executive Director, Residential Leadership team members, and direct supervisor. This includes but is not limited to efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.
MINIMUM QUALIFICATIONS:
• Bachelor’s degree.
• Three years of experience in a related field.
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
DESIRED QUALIFICATIONS:
• Master’s degree in College Student Personnel, Higher Education, or a related field.
• At least Four years of experience in Student Affairs.
• Professi

Skills
Process Improvement, Quality Control, Documentation